A return request was submitted saying that I sent a different item. I definitely will think twice before I buy anything from their website. The worst. So they have denied my return and refund request. I WOULD NEVER RECOMMEND USING THIS SITE. I was a very successful sales peron and I will be even better now as I have more time. I received an unfair rating. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. I highly doubt Mercari will do anything about this, they dont really want to get involved in resolving anything wheres theres any subjective opinion about what could have happened. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. (DISC Credit Card x-5298) Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If they disagree with your return request they immediately close the transaction and you own it. Mercari executives including John Langerling are millionaires! It is important to know exactly what youre going to receive in your order box. They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. STAY AWAY! There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. I attempted to work with the seller and received no response. 02/12/2023. You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . Sellers get scammed constantly. Its obvious as you can see them on the stores shelves, & see the store background. My payment was refunded just like it supposed to be. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Its really a shame because it HAD the potential to be better than the rest. Desired outcome: New comments cannot be posted and votes cannot be cast. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. Ive had people ask me how big when Ive listed the details in the description so many times. And they gave me a 5 percent coupon. Employees in Tokyo have rated Mercari with 4.2 out of 5 for work-life-balance (27% higher than company-wide rating), 4.3 out of 5 for diversity and inclusion (17.7% higher than company-wide rating), 4.3 out of 5 for culture and values (26.3% higher than company-wide rating) and 3.9 out of 5 for career opportunities (13.7% higher than company . New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Date of experience: January 07, 2023. . Customer Service did nothing but give me a run around for weeks and weeks. It is not a safe platform for buying. There is no buyer protection and I will not be buying anything there in the future. Never send items directly from the manufacturer (avoid drop shipping). Karrinna S. 2023-02-18. Submit a complaint and get your issue resolved. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. 4 stars. I am currently dealing with this issue. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Also, what do you consider a proper reason? Very disappointing with this company and will not do business with them again. (I think they should improve this functionality of Mercari). I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. The second computer has never arrived. On-Line Stores . Where in the article and comments do you see anything that would cause you to come to your conclusion? Press question mark to learn the rest of the keyboard shortcuts. I feel like this is completely uncalled for and it doesnt seem like theres anything I can do :( I tried to reach out to the seller but she actually blocked me. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. Please log in again. They would have refunded it. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'ecomsay_com-banner-1','ezslot_3',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. Im a tad annoyed I gave them 5 stars now. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. Be wary. I now have to go through the process of rejected the charge on my credit card. Still waiting for an explanation of how my card was used. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. There is no reason for a seller to sell with them. Privacy Policy. Oh, and they took out the money the same day I order it. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. As a seller once your item is in the carriers hands, its out of your control. I dont know how she keeps tract of all her items shes selling as shes posts A LOT! My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. How is anyone too professional? Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. For anyone thinking about selling on Mercari, proceed with caution. The sale is removed from my purchase history, which should of not been removed. Their policy lies. They actually follow through with their protection. It's easy to list but very hard to get views. Performance & security by Cloudflare. I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I would think it would be on the buyer to know beforehand exactly what type of lens they need. Mercari was not able to help. 1 star. I bought a device named Fixd from a company called Mercari. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. People are going to prison, but I had to do most of the work myself. One arrived, dead. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. Bob Taylor (Keep on Punching). My first complaint is from a few months ago in May 2022. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. I have not taken any action this just happened. I am not threatening, just a fact! Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. $2 fee for direct deposits under $10. The seller loses both ways. 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