Thank you, we look forward to connecting soon. One of the coloda beverages is $35. 5. I will look on their website! Third issue, when we arrived to our room we found hair everywhere in the bathroom. Everything was clean and well taken care of. From 1932, twenty five expeditions were launched to find the Lost City. Be sure to pack a separate Waterpark-specific bag to make changing easy. We bought the package deal and everyone got a pass. That was a mistake. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. Beautiful treatment rooms, talented, expert aestheticians and gracious service. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. But we expected the service that goes with it. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. We bought the package deal and everyone got a pass. I ask for manager. Harassing guest to move their cars needs to stop. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. A half-buried ruin - a huge wreck of stones Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. It's only been open for 3 weeks and already this many issues! Clearly the guest are unloading as quickly as possible. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. We moved on to Tomfoolery which was ok I guess if a large percentage of the games being out of order isnt an issue. 2. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. Xian, went above and beyond to help locate it and return it to my son. 3. Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. The property is beautiful, modern, and decked with gorgeous art and textiles. We like pizza! A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. We can't thank Xian and the staff enough. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Clement claimed his study of Farini's description of his route highlighted inconsistencies in Farini's story. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Arcade is very cool but the games are lacking. For a kids focused space connected to the arcade, imo, thats just asinine. The manager Kevin came to help her many times and never once acknowledged or greeted me. $7 for a domestic beer. Activities: Waterpark is the only feature that comes with your stay. But for being a "family resort" Im disgusted. The attraction was closed for 2-3 hours to sanitize it. The cocktails are everywhere and they start at $9 a drink and go up. Regular check in is 4pm. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Our Kids Love Kalahari Round Rock. This as a first impression with no formal greeting was very off putting. The rooms are fine. Lowest Rate Guarantee. Staff didnt feel it important to post this anywhere. November 15, 2022 Amy Smith 0. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. The indoor water park is fun despite itself. Yesterday half the slides were closed. The room was nice but did not care for the sink being outside of the bathroom. Staff didnt feel it important to post this anywhere. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Activities: Waterpark is the only feature that comes with your stay. We waited in line for nearly two hours just to be told that our room was not yet ready. It's only been open for 3 weeks and already this many issues! This is my line in the sand . We were able to do everything and everyone had a blast. 40 tickets to ride the roller coast, etc. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. This is the version of our website addressed to speakers of English in the United States. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Kalahari Resorts & Conventions - Round Rock. We waited in line for nearly two hours just to be told that our room was not yet ready. If there are no adults allowed on certain slides, have it stated. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. The bathrooms were also very gross by the end of the day as well. The facility is new and very nice with the safari theme. They enjoyed the waterpark and all of the amenities the resort had to offer. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Next time I am going to look into renting a cabana. Its $21 a person! Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. Review tags are currently only available for English language reviews. This was our 1st stay with Kalahari Round Rock and it will be our only. Nope. Wave pool is fantastic. Room types may vary. We cant hear all the kiddos running round above which is a win in our book. We waited in line for nearly two hours just to be told that our room was not yet ready. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. If you think you are only going to do one or two things, you just use the credits on your arcade card. Seriously? And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. We are so grateful they took the extra time to look for the bear. Blackout curtains work well- which is important to me! No big deal! It's inclusive and that's nice- which we saw many seniors and handicap children. It feels like its all about the bottomline. First issue, the line to check in was INSANE. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Hotel is clean, rooms are clean. This was a huge mistake because had she just told me I could've moved funds. Destroyed by earthquake, defaced by the blast, Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Enough about the food. 1. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Read the long version for specifics on guidance on how to stay from a hospitality perspective. 1. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. She never did anything that would need a pass. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 The website is atrocious. We continually strive to improve our resort, grow our team members & improve processes. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Schernbrueker Gorge of The Hundred Falls, Orange River, A selection of photos from the expedition, Learn how and when to remove this template message, https://en.wikipedia.org/w/index.php?title=Lost_City_of_the_Kalahari&oldid=1132098079, This page was last edited on 7 January 2023, at 07:04. They just wouldnt have understood. We can't thank Xian and the staff enough. Perfect for us. She never did anything that would need a pass. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. Just bakery and tacos at the Starbucks- uh what?!? My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. more. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. This information will be used for that purpose. 2. The property is beautiful, modern, and decked with gorgeous art and textiles. Left by men to decay and rot. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Just keep luggage in car and save the $250! We expected this to an extent. Food: Resort food is meh and very expensive. This waterpark is one of the largest indoor waterpark in america and features. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. No outside food allowed. But there is tons to do where you never have to leave if you don't want to. SO MUCH for littles to do! When one thinks of themed family friendly resorts what comes to mind? I smiled and just dealt with it. Hotel is clean, rooms are clean. As in! Seriously? They crisscrossed the desert area in the direction of Farini. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! Who is monitoring guest coming and going? All the F&B outlets are just ehh. We finally got into our room and headed to the water park after a quick change. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Perfect for us. ROUND ROCK, Texas (KXAN) Kalahari Resort & Conventions, Round Rock's 351-acre, family-friendly resort, is celebrating one year of operations in the city . For Texas/Austin standards.take the time to run out to the local restaurants occasionally. How many families can afford $24 a plate for dinner? But all other restaurants didn't open till 11pm. Water park- Overall awesome. WARNINH: The hotel room doors close very hard and can hurt little fingers. I asked her why it was so much and she said it was due to the toppings. No one seems to know what they are doing! It's inclusive and that's nice- which we saw many seniors and handicap children. The massive resort and convention center boasts 1.5 million square feet and is the ultimate destination for a family vacation, corporate meeting, or special event! Xian, went above and beyond to help locate it and return it to my son. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. Beds were very comfortable (soft). Clearly the guest are unloading as quickly as possible. Outdoor pools should be heated and open. If you have them at home, bring them. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. We were very excited to play and have fun. If you have them at home, bring them. Up close beautiful. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. But there is tons to do where you never have to leave if you don't want to. A city once grand and sublime, They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. At all. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. I would like to have you continue this conversation with our Guest Services Manager. Xian, went above and beyond to help locate it and return it to my son. No blankets or towels available to sit on. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. First issue, the line to check in was INSANE. August 10, 2022 Amy Smith 0. Kitsch, cheesy, cheap. Please see our partners for more details. If youre smart, you will save your money and stay elsewhere. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Its 70* out today so idk what the truth was. 60 tickets to do the big zip line. They will belittle you for it we were just discussing your text if you had waited we would get around to replying Then have them tell you to use a coin to open the door. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. OkayLong version now: There are several kinks that need to be worked out. Anywhere but Kalahari. They even off cabanas with the personal pools!4. No one seems to know what they are doing! We couldve just said nothing at breakfast and walked out after eating. It's like a Vegas for kids. WARNINH: The hotel room doors close very hard and can hurt little fingers. Or a $500 glass of wine? No one seems to know what they are doing! Review tags are currently only available for English language reviews. All the F&B outlets are just ehh. We did complain and recieved apologies from the staff. Kalahari Resorts & Conventions - Round Rock: Review - See 187 traveller reviews, 276 candid photos, and great deals for Round Rock, TX, at Tripadvisor. Spent hours in there. When one thinks of themed family friendly resorts what comes to mind? Last minute changes I guess. Everything was clean and well taken care of. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. How many families can afford $24 a plate for dinner? Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. She seemed confused at times and poorly trained to handle customers. We didnt make it an issue and just had fun. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. But for being a "family resort" Im disgusted. They even off cabanas with the personal pools!4. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Swept away by the hand of time. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). Needless to say I will never go back. The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. Holiday weekend it is gonna be complicated right? Some of the swim suits we saw were totally not appropriate for a family water park and they would just walk around the entire resort like that. There is a Starbucks, Ice Cream Shop and a full market open all day. Clement concluded that Farini's 'lost city' was shown to exist but as a natural formation. Xian, went above and beyond to help locate it and return it to my son. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. There are employees just moving around at snail pace. Group Sales Waterpark Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Tripadvisor performs checks on reviews. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, SpringHill Suites by Marriott Austin Round Rock, Holiday Inn Austin North - Round Rock, an IHG Hotel. There are service gaps noted by other reviews that do need improvement. Or a $500 glass of wine? Every child under 48" must wear some sort of life jacket. For a kids focused space connected to the arcade, imo, thats just asinine. We cant hear all the kiddos running round above which is a win in our book. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. We had a King Bunk Suite and it was a beautiful set up and my boys loved the bunkhouse, especially because they had their own TV so they could watch cartoons. Its $21 a person! It's worth it.but will be taking out a second mortgage for the next round! Same with checkout. 5. Hi whenag2018! Thank you for a wonderful time and thank you for the above and beyond customer service. Food & Wine Festival at Kalahari Resorts & Conventions. It feels like its all about the bottomline. Group Sales General 512-651-1000, Press 3. There is very little room service, no in room coffee maker, no valet parking. Check-out is at 11:00 am. Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. Waterpark passes are included with an overnight stay. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. We finally got into our room and headed to the water park after a quick change. Places are grossly overpriced. No outside food allowed. Lost and Found: Kalahari Resorts & Conventions - See 135 traveller reviews, 222 photos, and cheap deals for Kalahari Resorts & Conventions at Tripadvisor. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Its 70* out today so idk what the truth was. The employees working the Porte Cochere need major improvements. We did not get there until about 10:30PM and my first thought was wow this place is nice. Just bakery and tacos at the Starbucks- uh what?!? I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. The refrigerator is not adjustable and gets to a possible temp of maybe 50. Kindly email TXConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. The waterpark is big. There was usually long lines for the Zip Line attraction. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. That store is way better than any Chuck-E-Cheese or D&B! We are so grateful they took the extra time to look for the bear. We are so grateful they took the extra time to look for the bear.
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