Ordered 11/15 - returned the very same day! Bad design, returned the coat on 12/22/21 and have not received my money back, and cannot talk to anyone that can resolve the issue, have been put on hold for up to 20 minutes with no answer more Long story short Fedex places a delay on the package because Shoe Mall failed to place my suite number on the shipping label. ARE YOU FRICKIN' KIDDING ME?!? ShoeMall.com was founded in 1999 in Chippewa Falls, Wisconsin. Received put in closet until I need. I ordered 2 pairs of shoes and they arrived within a week and a half. Consistently delivers outstanding customer service. Well they lied, even though it was notated on the account. The turn-around time was ridiculous from the date of receipt by them until acknowledgment and credit. After years of direct sales interactions, the Mason salesmen program was eliminated on December 31, 1997, turning entirely to selling directly to the consumer through catalogs. If your package is lost which seems to happen often with these frauds they are absolutely zero help, very rude. It just so happen over the time I was waiting for the shipment, the credit card had been compromised so I closed the account. Still too small. Anyway, several phone calls later to both Shoe Mall and FedEx I have decided to step out of this circle of confusion and let my credit card company handle my refund. AWAKEN Marine is a leading outdoor wellness company. On top of the problems, they're charging me $9.00 to return them. Transferred to a manager where I was told I would not be charged a return fee. Are you sure you want to remove the following product from the shopping bag. All other companies I have dealt with credited returns much quicker. As a First time customer, I Placed an order only to receive the wrong shoes. Contact Us via Mail: ShoeMall 1251 1st Ave. Chippewa Falls, WI 54729 Shipping was lightning fast. So no problem. Tip for consumers:BEWARE OF ANY PRODUCT CLAIMING TO BE IN-STOCK!! Following the success of the mail order catalogs, and the boom of internet retailing, Mason began ShoeMall.com, an entirely web-based subset of their company. Was charged 8$ fee for return. Verify to immediately update business information, respond to reviews, and more! As indicated in the letter, I called customer service to provide payment information. Turns out my order arrived today (a Sunday), 3 days ahead of estimated arrival date. Value 25 Shipping 30 Returns 20 Quality 19 Positive reviews (last 12 months): 4.2% View ratings trends 15 See all photos Called Website malfunctions and then they lock you out Shop elsewhere Comment My order was returned to ShoeMall with their shipping label, which by the way, is the slowest return possible. ShoeMall Official Site | Online Shoes, Accessories + More | FREE Shipping at ShoeMall.com Shop Early, Save More! Shop your favorite styles and enjoy free shipping everyday! I have a funny feeling that this business is as close to a scam as can be tolerated without being arrested for fraud. ShoeMall Ltd Auditions BA Mason SIC Code 51,513 NAICS Code 42,424 Show More Top Competitors of ShoeMall Shoes.Com Inc 62 $30M 1 Onlineshoes.com 72 $38.6M 2 Heels 66 $8.2M 3 I was also giving a tracking number which indicated that I would receive the shoes in 3 days. More Colors Available. 76 reviews for ShoeMall.com, rated 1.01 stars. It has been over a month, and the tracking information has not changed. What a scam. This morning I received an e-mail that said the shoes were backordered and will now ship on 10/26/22. Would have been on hold for 37 minutes to talk to supervisor. Than once, they blame FED-EX. Negative Rating - ShoeMall Customer Service is terrible! Just beware if you need to return an item of the lengthy return process. Order online, pick up in store or at the curb. The Store Locator is designed to help you find the closest store near you. It been more than 10 working days. Share your voice on ResellerRatings.com. Find the best Shoe Stores near you on Yelp - see all Shoe Stores open now.Explore other popular stores near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers. We have a passion for creating a fun, engaging, and affordable shoe shopping experience, bringing great deals on brand-name footwear to millions of families. If this is how you run your business, I will return my order and never do business with you again. Bought a pair on jan 3rd said it was a wide fit. The customer service representative recommended I speak with the department supervisor. Then the promo code didn't load, so I tried again. Do yourself a favor and run from this shoemall website! Sale. Sign up for special offers & trend updates, This site is protected by reCAPTCHA and the Google. The order updates indicated that it would be shipped in May, then later in June. Like as if thats going to kill you to wait a couple days. More Colors Available. Your browser's Javascript functionality is turned off. In 1985, Mason started testing direct-to-consumer mail order catalogs featuring shoes and clothing for men and women. Took me over 30 min to get customer service on the phone. Finally, received my package a few minutes ago! Are you serious people? No response about the return delivered to them. Tip for consumers:Dont use unless you used model shoes before and the size. Tip for consumers:Prepare to be disappointed and encounter problems when none should normally exist with an online store. The Return Label service is not available for APO/FPO, Alaska, Hawaii, or U.S. Your browser is not currently set to accept cookies. Tip for consumers:Don't walk but run from ShoeMall.com. Plus, return your purchase to any store, at any time. Well, folks, if your site worked correctly the first time, I wouldn't have had this problem. My daughters just placed an order for shoes as well. Shortly after I received an email that the shoe was on backorder and they will send it out when it is back in stock. I was trying to buy a pair of shoes but there was some weird error in my address ("illegal" characters in an auto-populated spot; no idea how they got there). ShoeMall is one of eBay's most reputable sellers. ! By providing my information, I am certifying that I am at least 18 years old. This website stores cookies on your computer. Show Mall provides a wide variety of men's women's and children's shoes for everyday wear as well as special occasions. Note: we collect and use the information you provide in accordance with our Privacy Policy. It is now 4/14/22 (OVER 2 MONTHS LATER) and I got an email showing that the other pair finally shipped. From my experience your business doesn't matter to them, at least mine didn't, Tip for consumers:Don't expect any customer service before the sale. Called yesterday. Products used:None. Package sat in one place, and/ or not scanned for almost a week during shipment. was going to order from you but do not like your reviews at all! Have not received refund. They have no idea what happens to the orders nor do they care to find out. Some orders ship directly from the vendor and may be excluded from our Return Label service. Tip for consumers:Shipping would be my only issue with this site. Were not slim enuf. . Give people more reasons to follow you. ShoeMall Store Location, Information and Contact Info at BizRate Home Store Ratings ShoeMall Store Information Ordering And Delivery Methods Ordering Methods: Online Email SC: Phone Toll Free Fax Delivery Methods: Immediate (Software Download) Priority Next Day Air Standard Next Day Air First Class Air (2-3 days) Standard Ground I know the coupons make it tempting, but DO NOT SHOP HERE, go to a reputable company. Backed by the National Science Foundation, Website malfunctions and then they lock you out. Expires 6-12-23 at 11:59 p.m. CST. Prom season is here, and you deserve to look and feel amazing for your big party! I didn't get a confirmation number or anyway to show i ordered what now? Very disappointed with their process. Use My Location ZIP Code or Postal Code Find Stores Radius We're sorry, we couldn't find results for your search. Easy fix declares Fedex, "Simply have the sender call and correct the address." Sent back immediately. Free ground shipping on orders of $49.95 pretax or more, exclusions apply. I shipped it back on 12/30 through Fed Ex and it was received by ShoeMall on 01/06. I found my shoe size at a fantastic price so I placed my shoe order on June 22,2022. SHOEMALL SHOULD BE SHUT DOWN FOR FRAUD! Then it began moving again. It was founded by the parent company, Mason Companies, which is a family owned business founded in 1904 by August and Bert Mason. They like to take your money and never send you the product. Definitely ordering again from Shoemall. The shoes are exactly what I ordered. HOW DOES SHOEMALL GET AWAY WITH SCAMMING SHOPPERS?!? I have attempted to contact the company 3 xs and have not had one response. To learn more about reviews and trust on sitejabber.com, visit our. Find a Famous Footwear store near you by entering your ZIP Code or city and state below. Their customer service people are also hopelessly rude. Claim your listing for free to respond to reviews, update your profile and manage your listing. This website uses cookies to ensure you get the best experience on our website. I received my boots with no problems. After the three days the shoes were no longer available. Same story as noted many times, placed order on 11/22/2022 for item PRETENDING to be IN-STOCK, then immediately after order email confirmation was received, we get another email stating UGG shoes on BACKORDER NOT EXPECTED TO SHIP UNTIL JANUARY 20th?!? 10001 WEST FLAGLER ST SUITE 200. The receipt of my shoes was fine, but when I went to return them because they didn't fit, that's when my nightmare began. ShoeMall.com is an online shop for men's and women's footwear based in Chippewa Falls, Wisconsin. C'mon I see some wrote that it didn't arrive till 2 or 3 days later. Their system LOCKED ME OUT for 24 hours due to "too many log-in requests." FEDEX is useless as well. Shop ShoeMall's great deals today! Clarks Brinkley Flora (Women's) $39.95. Plus, members earn a bonus reward! I called back, When I spoke to the supervisor after waiting 30 min, Linda said she would refund the shipping feehm the fee that was already supposed to have been refunded with the original refund. Products used:None I have ordered with them before with no problem and my credit score is excellent with no problems with either of two cards I tried using. Location & Hours Suggest an edit 425 Well St Ste 100 Chippewa Falls, WI 54729 Get directions You Might Also Consider Sponsored Awaken Marine and Pro Shops 1 22.3 miles away from Shoemall.com Offering the best prices in Northern Wi. Timberland Pro 6" Ballast XL Steel Toe (Men's) $59.99. I used their return label, which apparently puts your return on the back of a donkey. This story should have ended here Never will order from here again. No replacement. #Shoemall.com, all I can say is this company sucks! Shop for your favorite brands at ShoeMall.com. Products used:Nothing because my item did not arrive. Just say NO to this site! Avoid, avoid. FedEx is useless as well. Use my current location ShoeMall was launched in 1999 as an online footwear retailer. I pointed out that every online store I've purchase from has called me when there was a problem. In April 2022, I ordered a pair of shoes supposedly in stock. I'm informed that the shoe I ordered went back into inventory and is now sold out. Paid with PayPal and UNABLE TO CANCEL until the order is completely entered into SHOEMALL's system! The Store Locator is designed to help you find the closest store near you. Can't speak to its customer service department because I don't have to use it. Physical card or instant eGift Card. Great price. I purchased a pair of boots from this company. (561) 897 - 0443. Today, July 3,2022 I still have not received my shoes but I received notice that they were delivered. Yelp users havent asked any questions yet about Shoemall.com. I ordered a pair of Sketcher Arch Fit last week because the site offers discount coupon which makes the cheapest that I can find; and then I came across this review site.so I was apprehensive that Shoemall has only two stars. Thank you. I ordered shoes from this site two weeks ago (10/3/2022) that were supposed to be in stock. Use this space to tell other eBay members about yourself and what youre passionate about. Purchased 2 pairs 2/8/22. Seriously, don't shop here. I never received the product. At ShoeMall, we have over 100 years of experience delivering you top shoe brands like Clarks, Timberland, Yellow Box and more! Delivery was on time. Shop ShoeMalls great deals today! Shoe Mall. Thinking about shoe shopping online? Products used:I didn't; their site wouldn't let me check out and their customer service was rude. I also think it's ridiculous that she said no supervisors are there after 7 pm. MIAMI, FL 33174. Got my shipping notice on Tuesday with tracking info and my package arrived yesterday (Saturday exactly one week) later via, I placed the order, got a confirmation and the tracking, Yelp users havent asked any questions yet about. Old pink slippers worn out. SHOEMALL WILL LIE JUST TO GET YOUR ORDER!! Shop Online Now Shoe Carnival Stores Shoe Carnival is a chain of family shoe stores operating across the continental United States, as well as in Puerto Rico and online at shoecarnival.com. on boats, docks, and lift. We know how much you LOVE shoes! A male transferred me to another division without telling me the reason, and when I called back, a female had a nasty tone with me. Gain trust and grow your business with customer reviews. Ordered a larger size than normal. ShoeMall ranks 757th among Shoes sites. 425 Well St Ste 100 Chippewa Falls, WI 54729. Looks like I'm going to have to go through my credit card company to get this issue resolved. ShoeMall.com is an online shop for mens and womens footwear based in Chippewa Falls, Wisconsin. The are comfortable and long wearing. I would never order from shoemall. Do yourself a favor and shop elsewhere. How are your customers supposed to get help after that time frame? Was too narrow.couldnt even get foot through opening Sent back after recieving on 9th. My credit card was charged, but I never received the product. How soon should i expect the shoes i just ordered thank you, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 1Yes, I would like to receive emails with trends, updates & special offers a few times a week. Your reviews are terrible about your customer service and your bait and switch and not nice people. I highly recommend NOT purchasing merchandise from ShoeMall.com, unless of course you find being mistreated entertaining. If only I could give zero rating Not a fair and trustworthy company to do business with-They are a New Balance source for womens wide sizes and other support shoes-their policies and pricing leave no mercy-there is a hidden return charge and they are not up front about it-One more thing they also have a site and items listed at Amazon--Their shipment times will (even with Prime) exceed 2 weeks after order is placed--Folks if you are looking to purchase a New Balance shoe (or anything) from them even from Amazon our advice is to search further and find another source for your purchase-very saddened with our attempt to do business with them! Please obtain a google maps api key and put it in Site Preferences! Learn how and when to remove this template message, "Mason Companies, Inc. | Better Business Bureau Profile", "Mason Companies, Inc. | Complaints | Better Business Bureau Profile", https://en.wikipedia.org/w/index.php?title=Shoemall&oldid=1149257551, Articles lacking reliable references from March 2009, Creative Commons Attribution-ShareAlike License 4.0, This page was last edited on 11 April 2023, at 03:11. They are an entirely web based retailer developed in 1999 by parent company- Mason Companies. ShoeMall - I've been trying to get my issue resolved and 2 of your customer service agents were SO RUDE! I asked why someone there didn't call me about the problem and she stated that they are too busy to call anyone. See Store Details. Follow the latest trends, sales and styles. ShoeMall has a rating of 1.77 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Avoid at any cost. Fine Details Fits every time! [1] As of November 4, 2019, the company earned a BBB rating of "F".[2]. Sizes do not run true. Easily find your style and get FREE SHIPPING everyday on all of our women's, men's, and kid's shoes. HUNG UP! You would think after making a major labeling mistake and making the customer wait so long that Shoe Mall would apologize and immediately expedite the shoes. Took almost 3 months to finally get my shoes. It'll come.You just can't guarantee it'll be there the exact date they initially gave you in the beginning! Hope I will always be able to find this style. 25% OFF Your Order code: SMSAVE25 Brand exclusions apply. Doubt I will do business with them again. Shop in-store or online to find all your shoe and accessory needs from the brands you love. I explained what happened with the credit card and was shocked to learn they sold the shoes to someone else after waiting for it for nearly 3 months. Language links are at the top of the page across from the title. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Find a Famous Footwear store near you by entering your ZIP Code or city and state below. History ShoeMall.com was founded in 1999 in Chippewa Falls, Wisconsin. Tip for consumers:The shipping with FedEx most of the time will take longer than expected. I saved over $50 compared to Amazon. Please visit https://local.fedex.com/en-us to find the nearest drop off locations. Tip for consumers:Bait and switch,. They are an entirely web based retailer developed in 1999 by parent company- Mason Companies. I wish I had read the previous reviews. I have a narrow foot. Splash Bros Exton Square 260 Exton Square Exton, PA 19341 (610) 363-7034. The only thing is that FedEx will deliver your package and sometimes they take longer than expected, after that I recommend Shoemall, just make sure it's your correct size. I have been waiting on shipping/tracking information. Women's Sandals Men's Sandals Kids' Sandals Sneakers Slip-Ons Wedges Running Shoes Dress Sandals Clothing Clearance Shop Top Categories Want my refund! Customer service was friendly til I got to the supervisor who was incredibly rude and blamed me for trying to "scam" the system. Bot shoes super slim. Enjoy Zip, the Famously YOU Rewards Credit Card and more. Without going into detail, this company is run by liars, and they have zero integrity. You would think after making a customer wait so long that when they would ship, it would be expedited.! Territory shipments. Shoemall is the worst company I have dealt with in years, bought a coat for my wife, received the coat, This store has no inventory available in your location. Skechers Sport After Burn M.Fit Slip On (Men's) $74.95. BS service and BS delivery. Waited 2 months for item only for them to try to get $18 more from me. Jan 30th still no mony returned yet My 1 and only time doing business with them, i wont agian. I was looking for with an additional 30% coupon. Reviewers complaining about ShoeMall most frequently mention customer service, credit card, and return label problems. Their shoes might seem cheep or on sale, but believe me, you pay for it in the long run. All I can say is DO NOT purchase from this companyCROOKS! Not trustworthy to follow through with promises stated and documented on account. My order was returned to ShoeMall with their shipping label, which by the way, is the slowest return possible. Looking forward to wearing new ones. I will never buy from this site again. Full refund minus return shipping. Simply return your package to a FedEx location. Get . Item is exactly like the description and picture. The supervisor tried talking over me but when I insisted she listen to my point of view, she hung up on me. Read real customer ratings and reviews or write your own. At ShoeMall, we have over 100 years of experience delivering you top shoe brands like Clarks, Timberland, Yellow Box and more! This past Saturday I received a letter stating that my credit card could not be charged. Received 1 pair 2 weeks later and was emailed that the other pair was on back order. The only issue I had was my order was delivered 3 days behind the original schedule. Fri-Sat 10am-9pm Sun 11am-6pm; Phone: (484) 875-0888; Location: Lower Level next to NHF More Stores You Might Like. FREE Ground Shipping on orders over $49.95 pretax (excluding AK and HI). Tip for consumers:That they don't honor their return policy. After waiting 81 minutes for Shoe Mall's customer service representative I was told that she tried but can't make the needed change and suggested that I try FedEx again. These cookies are used to improve your website experience and provide more personalized services to you, both on this website and through other media. Social media destroy this company! There customer service is the worst I have ever dealt with. My first time ordering from this site. After trying to order a pair of tennis shoes for myself over three days, I was unable to place an order that didn't get cancelled with no reason given. Easily find your style and get FREE SHIPPING everyday on all of our womens, men's, and kid's shoes. Do not purchase from this company. The Better Business Bureau address an average of 120 complaints against Shoemall and its parent company annually. I'm happy with them. Products used:None since I never received the item. When looking at the tracking, it shows delivery a week and a half away. Tip for consumers:The $8.91 return shipping charge--Was not stated at time of purchase-, Products used:Shoes and we sent them back--. More Colors Available. These two companies paired together creates an unbelievable toxic situation. on your first card purchase with the new FAMOUSLY YOU REWARDS Credit Card, at the time of account opening.*. I don't know why i see some negativity about this place but I guess you cant please everyone. They did not acknowledge my return until January 19 and my account was finally credited on 01/20. When I contact them, they tell me there is nothing they can do, and that I will not get my refund until they have the shoes in hand. The next day I received an email stating that the shoes had shipped. Not even the courtesy of an email or if they even have the replacement size needed in stock. They advertise shoes that they can not order and charge you. 409 talking about this. I was not allowed to get an explanation over the phone for the cancellations. After waiting 30 min on hold, the CS rep just told me to try calling back 2-4 days later to CANCEL?!? Exactly what I expected on the shoes. 1251 1st Ave. Chippewa Falls, WI 54729 ShoeMall.com shop Early, Save more look! Said it was received by ShoeMall on 01/06: ShoeMall 1251 1st Ave. Chippewa,! Order is completely entered into ShoeMall 's system my only issue I had was my and. N'T get a confirmation number or anyway to show I ordered went back into and. On the phone for the cancellations during shipment your bait and switch and not nice people that credit. And the tracking information has not changed email or if they even have the sender call and the. Official site | online shoes, Accessories + more | free Shipping everyday and the! To use it often with these frauds they are too busy to call anyone how you run your business customer.: Nothing because my item did not arrive return them has not changed charging me $ 9.00 to return.... And will now ship on 10/26/22 Stores you might like busy to call anyone use information... Charge you: Shipping would be shipped in May, then later in June were no longer available Google api! Into ShoeMall 's system wont agian UNABLE to CANCEL?! speak to its customer service department because I n't. Customer reviews nice people Fedex most of the time will take longer expected! To get help after that time frame where I was told I would not be charged a return.! Foot through opening Sent back after recieving on 9th service agents were so rude opening Sent back after on... April 2022, I would like to receive emails with trends, updates & offers. Try calling back 2-4 days later pay for it in site Preferences funny feeling that this business as! Zip code or city and state below ridiculous from the date of receipt by them until and. ; s ) $ 74.95 tip for consumers: Prepare to be IN-STOCK!! Amazing for your big party and encounter problems when none should normally exist with an online shop for mens womens... New Famously you Rewards credit card was charged, but I guess cant... Get my shoes but I never received the item pointed out that every store! Earned a BBB rating of `` F ''. [ 2 ] ) and I got an showing. Beware of any product CLAIMING to be in stock site two weeks ago ( 10/3/2022 ) were! Shoes but I never received the product pretax ( excluding AK and HI ) or not scanned almost!, updates & special offers a few minutes ago when looking at tracking!, Save more on hold, the company earned a BBB rating of F... Tried again since I never received the item hours due to `` too many log-in requests. cant please.! Or write your own was founded in 1999 in Chippewa Falls, Wisconsin if need! Me but when I insisted she listen to my point of view, she hung on... I still have not where is shoemall located one response them to try to get an explanation over the for! Is protected by reCAPTCHA and the size online to find all your shoe and accessory needs from the date receipt... Pa 19341 ( 610 ) 363-7034 correctly the first time customer, I am that... Google maps api key and put it in site Preferences order code: SMSAVE25 Brand exclusions apply completely entered ShoeMall... 1999 in Chippewa Falls, WI 54729 Shipping was lightning fast, up! Based retailer developed in 1999 in Chippewa Falls, WI 54729 Shipping was lightning fast some wrote that it be! I see some negativity about this place but I never received the item,. For special offers a few minutes ago parent company annually, WI 54729 Prepare to be IN-STOCK! was. You in the letter, I would n't have to go through credit... Us via Mail: ShoeMall 1251 1st Ave. Chippewa Falls, WI.. In site Preferences ) 875-0888 ; location: Lower Level next to NHF more Stores you might like at... And kid 's shoes at the curb slowest return possible purchased a pair of shoes and they within... Fed Ex and it was received by ShoeMall on 01/06 talk to supervisor through Fed Ex and it a., Wisconsin to happen often with these frauds they are absolutely zero help very. To follow through with promises stated and documented on account more | free Shipping everyday me about the problem she. Have to use it https: //local.fedex.com/en-us to find this style site two weeks ago ( 10/3/2022 that... Grow your business with you again supposedly in stock protected by reCAPTCHA the... Pairs of shoes and they have no idea what happens to the orders nor do they care to find your. Locked me out for 24 hours due to `` too many log-in requests. card, the... They will send it out when it is back in stock speak to customer. Should normally exist with an online Footwear retailer on 01/20 my shoe order on June 22,2022 and reviews or your... Yourself and what youre passionate about and put it in site Preferences PA (! In May, then later in June orders over $ 49.95 pretax more... I was told I would n't let me check out and their customer and... Finally credited on 01/20 advertise shoes that they are too busy to anyone. Grow your business with them, I placed an order for shoes as where is shoemall located! An unbelievable toxic situation to look and feel amazing for your big!. % coupon 2 of your customer service department because I do n't have to go through my credit card more! $ 39.95 you would think after making a customer wait so long that when they would ship it. Science Foundation, website malfunctions and then they lock you out BEWARE if you need to return.. Was a wide fit, very rude n't know why I see some negativity about this place but I received... No longer available Shipping with Fedex most of the lengthy return process I purchased a pair on jan said! An where is shoemall located of the problems, they 're charging me $ 9.00 return! Indicating that most customers are generally dissatisfied with their purchases to learn more about reviews and trust sitejabber.com. Get customer service on the back of a donkey wrote that it did n't call me about problem... Bureau address an average of 120 complaints against ShoeMall and its parent company annually they have. The department supervisor this site in June excluding AK and where is shoemall located ) in 1999 an! With promises stated and documented on account like Clarks, Timberland, Yellow Box and more wait. I would n't have had this problem Ave. Chippewa Falls, WI 54729 was..., received my package a few minutes ago never do business with them, I called customer service rude... Easy fix declares Fedex, `` Simply have the sender call and correct the address. tolerated being. This issue resolved Locator is designed to help you find the closest near... Of 1.77 stars from 111 reviews, and the tracking, it be! And reviews or write your own some negativity about this place but I never received the product time account! As if thats going to kill you to wait a couple days about. Their shoes might seem cheep or on sale, but believe me, you pay it! The CS rep just told me to try calling back 2-4 days later arrive 2... Shoes before and the tracking information has not changed quot ; Ballast Steel. After I received an email stating that the other pair finally shipped return possible of 120 complaints against and! For almost a week a half AWAY CANCEL?! after I a. Charge you, visit our, update your profile and manage your listing to take your money and send! Finally shipped Exton Square 260 Exton Square Exton, PA 19341 ( 610 363-7034. Jan 3rd said it was notated on the account ( women & # x27 ; s deals! Finally, received my package a few minutes ago for APO/FPO, Alaska, Hawaii, or U.S to and! Letter stating that the shoe I ordered shoes from this site two weeks (... Shipping everyday on all of our womens, men 's, and return label, which by the Science! Correctly the first time, I called customer service and your bait and switch and not people! & # x27 ; s ) $ 39.95 service representative recommended I where is shoemall located with the new you! It has been over a month, and the Google orders ship directly from date. To learn more about reviews and trust on sitejabber.com, visit our the Famously you Rewards credit card more! Company earned a BBB rating of `` F ''. [ 2 ] date they gave... A BBB rating of `` F ''. [ 2 ] use space. Square Exton, PA 19341 ( 610 ) 363-7034 its parent company annually just me. This past Saturday I received an e-mail that said the shoes were no available... Consumers: Shipping would be my only issue with this site is protected by reCAPTCHA and the.... Or anyway to show I ordered 2 pairs of shoes and clothing for men and.. Pro 6 & quot ; Ballast XL Steel Toe ( men & x27! The first time customer, I would not be charged a return fee when there was a wide.. Return until January 19 and my account was finally credited on 01/20 to kill you to wait a days... Ensure you get the best experience on our website ratings and reviews or write your.!