INSTANT LIGHTING CONTROL Easily change lighting effects and adjust brightness with onboard controls. [Twitter](https://twitter.com/LogitechG). Plugthe device into a different USB port on your computer. Wireless rgb mechanical gaming keyboard (47 pages) Keyboard Logitech G913 Manual. It's currently still being produced and sold all across the world at a steady rate of $229. webcontentid=14ff3895-3854-11ea-8ed3-137073a5ccda Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. This is when I'm using the dongle (haven't tried bluetooth mode yet). rightmic 3 yr. ago Yeah, my issue is now I lost the usb receiver, so I have to rely on Bluetooth to connect to the laptops and that is a bit of a headache cause it gives me the "Failed to connect" a bunch of time before asking for the six digit code. [Support](http://support.logi.com) webproduct=13546f00-6e1d-11ec-bb9a-798245254363 If replacing the Keycap doesn't fix the issue, the key switch may be the problem. Reddit, Inc. 2023. I use the same way the Logitech mouse that came in a MK . In the new window, select Reinstall G HUB, then click REINSTALL. We love getting feedback and hearing about your experiences with your products. faq Sometimes "breathing". webcontentid=21c8d6af-3854-11ea-a469-eb638b4ece7f If you find that something about the keycap is broken, you'll have to buy a replacement. After some investigation I noticed that the WiFi light goes off and on again during the incident. Belonging to Logitech's Master Series lineup of keyboards and mice, the MX Keys S is a full-size keyboard tailor-made for folks that need lots of typing real estate on top of shortcuts, automations, and easy-to-access controls. webproduct=0838bbf5-7db1-11e9-aa7f-e53510822aaf webcontentid=0ee3a716-3854-11ea-8ed3-139e00e27f31 Background. webproduct=caa7a0e3-7db0-11e9-aa7f-0d9380682f21 Overtime, daily use of the keyboard will get covered in dust and grease, which may cause problems with the function of the keyboard. We love getting feedback and hearing about your experiences with your products. The Logitech G915 TKL is a keyboard produced by Logitech, released June 2020 with model number YR0076. Run Hardware and Device troubleshooter There are chances that there are some issues with the Hardware; therefore, you can run the hardware and device troubleshooter on your Windows 11 PC. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. webproduct=45e639a5-7db1-11e9-aa7f-23fcd6132676 webcontentid=19116481-3854-11ea-8ed3-5dc667332f33 Move the device closer to the USB receiver. Privacy Policy. For more information, please see our Chrome OS. Turn the keyboard upside down and gently shake it to remove any loose dust and debris trapped. webproduct=fac60c3e-7db0-11e9-b911-4dbef2e5e4d2 NOTE: If you had to click on Bluetooth disabled, that means the Bluetooth connection on your Chrome device needs to first be enabled. When updating the device driver, its possible that the update could have failed in the process. webcontentid=1638a265-3854-11ea-b6d4-fd6662ffe995 webcontentid=194a9db9-3854-11ea-972c-898a538b774c Keyboard Logitech G915 TKL Manual. This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. Go to Device Manager (WIN+PAUSE|BREAK). webcontentid=14a99e60-3854-11ea-a42d-2fa79b502dc7 webcontentid=1334d8ac-3854-11ea-a42d-7397fed3234f If you find that the keycaps are loose you can use this [guide] to showing how to remove the a keycap. Under Find and fix other problems, select Bluetooth, and then Run the troubleshooter and follow the onscreen instructions.Advanced: Try to change Bluetooth parameters. comments sorted by Best Top New Controversial Q&A Add a Comment webcontentid=12b5967a-3854-11ea-972c-41c5d1b3d97c Cookie Notice If the key cap is still loose this is likely not the issue. webproduct=e934ac4f-7db0-11e9-bada-372ebb458179 The G915 TKL doesn't quite tick all the boxes you might need it to tick, and there were some very minor problems - like a small amount of colour fade and that microUSB connection - that make . Very helpful really. webproduct=253fc453-7db1-11e9-aa7f-3f29eab52dc1 webproduct=35e20921-7db1-11e9-bada-47b580adbe69 webproduct=ca26fe71-7db0-11e9-bada-0d0ae3e3b87f . Plugthe receiver into a different USB port on your computer. webcontentid=155f3253-3854-11ea-b6d4-9d6d0ae21651 There's also an issue where if the keyboard is asleep and you wake it by pressing and holding a key, the keyboard wakes as it should, but the key stops registering as being pressed after about 2 seconds and you have to lift & press it again to keep it going. I saw there are some issues with the software here and there, but honestly I don't care that much about customizing it, I just want to get a wireless (not bluetooth) low profile keyboard and didn't find any other Scan this QR code to download the app now. The problem with wireless keyboard like G915 is that, the second byte is not ignored anymore. Welcome to the Logitech G subreddit! websoftware=ec86eb2b-8e0b-11e9-a62b-a944e73f7596 Ensure that G-Hub is up to date by opening it up on your computer. Make sure Bluetooth is turned ON. That's it. and our webproduct=0710de05-7db1-11e9-bada-a334e94308ce webproduct=261d2bb9-7db1-11e9-b911-ad0a491e4444 Restart your computer to apply the change. Bus 002 Device 011: ID 046d:c343 Logitech, Inc. G915 TKL LIGHTSPEED Wireless RGB Mechanical Gaming Keyboard Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 2.00 bDeviceClass 0 bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 64 idVendor 0x046d Logitech, Inc. idProduct 0xc343 bcdDevice 14.00 iManufacturer 1 Logitech iProduct 2 G915 TKL . webproduct=c84c99d7-7db0-11e9-aa7f-27cb95be9214 webproduct=ba303be7-7db0-11e9-aa7f-13c767a9b5bd websoftware=ec86eb2b-8e0b-11e9-a62b-a944e73f7596 All rights reserved. webproduct=25da7db7-7db1-11e9-aa7f-9f07872eed5f webcontentid=0ebf55fe-3854-11ea-972c-11728c5963e3 webcontentid=1bbef8cd-3854-11ea-b6d4-e75e670fe660 All rights reserved. webcontent=productfaq Troubleshooting steps for: Wired devicesBluetooth devices here. Cookie Notice webcontentid=1f28d761-3854-11ea-a469-b338152c898f Navigate to the Bluetooth Settings pane: Click Start > Settings > Devices > Bluetooth & other devices. All rights reserved. The dongle is extremely close to my keyboard as well (within 1 feet). webcontentid=1e8dd0a1-3854-11ea-972c-311a4d67ede6 success for me, hope it works for you. Wait a few seconds and then click on the Bluetooth switch to. Keys may get stuck overtime with sticky residue contacting the key and causing it to become stuck. But other keypresses would keep working. Then, click on the Apply and close the window. This keyboard boasts wireless capabilities, RGB LED keys with Lightsync capabilities, bluetooth, and tactile keys. webproduct=c77dff31-7db0-11e9-aa7f-c153d4bc72e5 webproduct=23f12382-7db1-11e9-bada-e7736939f7c1 If the issue is caused by a damaged keycap you'll need to replace it with a new one. The Logitech G915 TKL features vividly bright RGB lighting, which shines through the transparent key letterings. webproduct=e1c2fc0e-bd1b-11ea-be6c-515aac62e536 An awesome team of students from our education program made this wiki. faq webproduct=26c52b20-7db1-11e9-bada-cff310fcc276 So while fps gaming I would keep walking left, even with the key lifted. This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. Set your Logitech device in . webproduct=9d4400aa-8d45-11e9-a01e-eb711cd01306 Please update to the most recent release. Update the firmware for your device if available. Please update to the most recent release. If some features of G HUB do not appear to work correctly and restarting doesn't help, try this: If issues persist, run G HUB with the default settings: Restoring your old settingsIf you want to restore your old settings: Onboard Memory Manager is out of date. Right-click and select Uninstall Device . Click Bluetooth enabled or Bluetooth disabled in the pop-up menu. I have a POWERPLAY mat and a G915 keyboard and i just had a chat with Logitech support about this. No matter what, turning the volume wheel doesnt affect the volume. webcontentid=196a8104-3854-11ea-a469-f52608fdd5b2 webproduct=b972df0c-7db0-11e9-b911-fb4b2d0df96c Cookie Notice All rights reserved. Remove the keycap using this [guide] and spray compressed air to remove any dust or crumbs. webproduct=7c54aa4a-b048-11ec-bb04-b986403ec212 To get to device manager, using windows search your computer for "device manager". webcontentid=128f70e6-3854-11ea-a42d-33e30813cbcc If not, go to the next steps. Move the device closer to the USB receiver. Move the device closer to the USB receiver. webproduct=45c8ed59-7db1-11e9-b911-7934d0ab87ef Select Manage devices. webcontentid=0e911a16-3854-11ea-a42d-71832a3412ef webproduct=07e19b43-7db1-11e9-aa7f-272f0c98b43a webproduct=3049cae1-ce3d-11e9-822f-49f6ab35b0db INSTANT LIGHTING CONTROL. Available in graphite, pale gray (my test unit), or black, the MX Keys S is 6.6 inches from top to bottom, 17.7 inches wide, and 1.6 inches from front to back. webcontentid=148a2faf-3854-11ea-a04e-2bff6e7f4b21 It would register keypresses, but still think I had "a" pressed. webproduct=b8ed5b58-7db0-11e9-b911-fb92e43b7c18 webproduct=159f5eb3-7db1-11e9-bada-45fc43c0b1d7 webcontentid=0a90a002-3854-11ea-b6d4-5be81a9c54c1 Follow the steps outlined in Device Driver Needs to Update to attempt to update the driver again. Once you finish that If the backlight still doesn't work it may be due to another issue. faq After seeing the various posts around the place regarding G Hub I'm not particularly confident that Logitech will fix these issues. 7 7 comments Best Add a Comment orangeyagladtoseeme 3 yr. ago I had the same issue with mine. Hey all, I have a G915 TKL for about a month and a week and I love the keyboard. There are no Downloads for Operating Systems not listed. Windows only Disable USB Selective Suspend: Try testing the device on a different computer. Remove your Logitech device from the list of devices and try to pair again. Logitech G HUB gives you a single portal for optimizing and customizing all your supported Logitech G gear: mice, keyboards, headsets, speakers, and webcams.. If I turn of and on the keyboard it starts working as expected for some time and disconnects again. webcontentid=12ccef18-3854-11ea-a42d-efc1222eba39 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. webproduct=b9ce93e5-7db0-11e9-aa7f-175348c76fa8 webproduct=f140c2ba-7db0-11e9-b911-3b4844c5f124 webcontentid=2c63124f-3854-11ea-972c-33dba165c543 Check to see if the Logitech Bluetooth device is working. Unplug the device and plug it back into a different USB port. To update a drive, right click on the device and select Update driver. [Facebook](https://www.facebook.com/logitechgaming) Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. webproduct=53ab0161-7db1-11e9-b911-411c51f3bc78 To get to device manager, using windows search your computer for device manager. Create up to two of your own lighting profiles using G HUB software and save the profiles to numbers 8 and 9. webcontentid=12dbbc59-3854-11ea-a04e-af1b25ff69af Onboard Memory Manager is out of date. Unpair/repair or disconnect/reconnect hardware: If you have a Unifying receiver, identified by this logo, If your receiver is non-Unifying, it cannot be unpaired. Reddit, Inc. 2023. G-Keys not functioning. Please update to the most recent release. faq Check to make sure you have installed the latest updates. The Desktop is a good place so you can find it easily. There are no Downloads for Operating Systems not listed. webproduct=f8d056ff-7db0-11e9-aa7f-2b46fcf44d68 webcontentid=0c70d210-3854-11ea-972c-5f2e1d006679 webcontentid=19b87ad9-3854-11ea-a42d-ddfaa7f8fe31 Try testing the device on a different computer. Run G HUB. If you dont know, click. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. G915 TKL wireless randomly disconnects for about 3-5 seconds, Scan this QR code to download the app now. Look for your device and expand it. Try with a different USB charging cable or cradle and connect to a different power source. Constant use of a key may cause crumbs or dust to get under the key, or the key may end up becoming sticky. Obviously far from a fix. ago. webcontentid=20875666-3854-11ea-b6d4-6322ee27e490 Reddit, Inc. 2023. Find settings.db and make a copy and back this up somewhere on your computer. Keep other electrical wireless devices away from the USB receiver to avoid interference. webproduct=2ce3f104-7db1-11e9-bada-cf6428cd6a66 The bluetooth works fine as I tested connecting it to my phone. webcontentid=1ff946c6-3854-11ea-a469-dd1e51646780 Make sure that the power switch on the device is turned on. webproduct=d8e9390f-7db0-11e9-aa7f-b587c381e443 webcontent=productfaq Please let me know if there is anything I haven't tried or if someone else has this problem and a solution. The mat can only connect to it's mouse. Sometimes it changes the color of the "G" symbol in the top corner. Remove the keycap by following this [guide]. There are other issues too with the software: sometimes the settings are not accessible at all, I need to kill the GHub and start it again. 3. Sometimes it goes to the factory default "color wave". If possible, don't use a USB hub or other similar device. webproduct=0e8d2b00-b839-11e9-a31d-7d7e36fafbd6 I disabled GHub to test and see if that was an issue, but havent . webcontent=softwarefaq. webcontentid=1740eaab-3854-11ea-b6d4-9332cef3cf87 webproduct=0786aab0-7db1-11e9-b911-b9f4ae4eeb05 Privacy Policy. webproduct=274b4b7f-7db1-11e9-b911-cd44b96e322f webcontentid=122e6524-3854-11ea-a42d-c330c92fa887 webcontentid=0f289ec8-3854-11ea-b6d4-e5c356596e57 But im glad after 2 years you guys still come back to this thread and update everyone. I saw there are some issues with the software here and there, but honestly I don't care that much about customizing it, I just want to get a wireless (not bluetooth) low profile keyboard and didn't find any other . Check to see if the Logitech Bluetooth device is working. Run G HUB your old settings should be restored. Disable USB Selective Suspend: Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting I recently got a G915 (which, hardware-wise I really like) but it has some flaws brought on by janky software & power management. Try with a different USB charging cable or cradle and connect to a different power source. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For more information, please see our See this [guide] on removing and replacing the volume wheel. webproduct=cae2d4d6-7db0-11e9-b911-298c2755366c Then follow this [guide] on removing Key Switches. webproduct=f60af561-7db0-11e9-aa7f-094c1e68cbca Otherwise, simply putting it back into place can solve the issue. webproduct=f73089a7-7db0-11e9-aa7f-e94449792e25 Click the small arrow to the left of "Keyboards" to see the drivers currently installed. I cannot get the G604 and the G915 to connect, no matter if I swap the usb input into the USB or HID ports. Try the following and check if this helps: Fully charge the device. and click Add Bluetooth device. The G915 TKL follows tradition with a reliable wireless connection, a luxurious design, low-profile mechanical switches and one heck of a price tag. [Support](http://support.logi.com) Firstly, open the Run box and search for ease of access. Click the status area in the lower right corner of your desktop. and our Follow these steps to connect via Bluetooth. Sometimes the keyboard would work but the backlighting wouldn't come on at all. webproduct=d8522973-7db0-11e9-bada-8defe96a6226 [Webpage](http://logitechg.com/) The brightness can be altered via a dedicated button at top . [Twitter](https://twitter.com/LogitechG). webcontentid=1e18a0b5-3854-11ea-a42d-f57489c03d77 If you need further instructions on removing the keycap and switch use these [guides]. 76 11K views 1 year ago logitech g915 keyboard Show more Logitech G915 Lightspeed Wireless Gaming Keyboard Unboxing and Setup G915 Problem updating firmware. Easily change lighting effects and adjust brightness with onboard controls. webcontent=softwarefaq Remove the key cap using this [guide] and dip a towel or q-tip in rubbing alcohol. webcontent=productfaq Re-pair your device by following the procedure described. However, if you have a replacement receiver, you can use the. KVM issues with Logitech G915 and G604. Is anyone else experiencing this issue? Keyboard will not connect to a device wirelessly. Please update to the most recent release. There are no Downloads for Operating Systems not listed. It also frees up 3.5 inches of desk space over . webcontentid=9f535bc7-020b-11ee-a595-8d087723ba77. Please follow the steps in order and check if the device works after each step.Make sure you have the latest version of Windows 10Microsoft is regularly improving the way Windows handles Bluetooth devices. G915 losing WiFi connection and ignoring settings, Scan this QR code to download the app now. I plug the dongle both into the motherboard 3.0 port, or using the included extender and the logitech G915 just sits there with the lightspeed button blinking white, Ghub shows it as inactive and not connected, and if I plug the G915 into the computer with the included Micro-USB cable it shows both the keyboard (wired) and the dongle (as inactive).I have tried using the Logitech ConnectUtility and the guide found on this subreddit, yet it still wont connect. You will notice that all the settings have been set back to default and the settings.db file has been rebuilt. Using the device manager on your device, check for an update to the device driver. webcontentid=12f1401d-3854-11ea-8ed3-3dca0c116370 If you are using a USB 3.0 port try plugging the device into a USB 2.0 port. But when not in "ON-BOARD" mode the keyboard uses 9mA rather than 5mA, almost halving the expected battery life. Please use the "Support" flair if you want help from our support team. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. Try reinstalling the Logitech Connection Utility software and re-pair your device. webproduct=c96c880d-7db0-11e9-bada-b9a306b66a57 webproduct=67a604c7-d05a-11ec-a91e-d9d6f4b8bc7c Software and lighting. In the search box on the taskbar, type Device Manager, then select from the menu. Sometimes there is a delay when typing and sometimes it just stops working completely for a brief moment followed by infinite spam of keys I pressed during the downtime. Make sure you install the latest Bluetooth drivers from your computer manufacturer: Make sure Bluetooth is turned ON on your computerClick Start, then select Settings > Devices > Bluetooth & other devices. If possible, don't use a USB hub or other similar device. [Facebook](https://www.facebook.com/logitechgaming) webproduct=ca44241f-7db0-11e9-aa7f-e92662b0e556 If using a different USB port works, try. Cookie Notice Click on View at the top and view Devices by container. Try reinstalling the Logitech Connection Utility software and re-pairyour device. HOLD the wireless connection button on the G915 (symbol looks like wifi with lightning bolt) - this was the annoying step that took 30 minutes to figure out. Fully charge the device 2. webcontent=productfaq webcontentid=1be804f5-3854-11ea-972c-dd0487833aa2 NOTE: Computers with Windows 7 cannot connect with devices that use Bluetooth Low Energy. We love getting feedback and hearing about your experiences with your products. It also sometimes doesn't go into low power at all. It kept losing connection. Please try the following troubleshooting steps to further narrow down the issues: 1. Check the product support page of your computer manufacturer's website to see how to update your system. When pressing on a key it doesn't produce the characters being pressed. webcontentid=20dc2cba-3854-11ea-a469-d56b0035a229 webcontentid=0d58e85c-3854-11ea-8ed3-092f9b88e587 Search for Logitech G HUB. In Windows Settings, open Apps & features. Delete the settings.db file in the LGHUB folder. Exit G HUB by right-clicking the applet in the task tray and selecting. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Make sure the device is fully charged (replace the batteries with brand new batteries if it'snot a rechargeable device). Hold down the Bluetooth button for three seconds, until the LED starts blinking rapidly. In some cases the receiver signal gets blocked by the computer case, causing a delay. webcontentid=151bc144-3854-11ea-a469-f9f8a89c53d9 Thanks 2 24 comments Best Add a Comment RealMrMeme 3 yr. ago Other times even though I had it set to be a single color it would just go back to rainbow mode even when using on board storage. webproduct=d743c6af-7db0-11e9-bada-4b718fa91a69 Locate your device in the Devices list, click on it and select Remove device. The ergonomically designed, ultra-low keyboard allows for a more comfortable and natural position. webcontentid=3b3f667e-a8f0-11eb-8be4-ed96818dadde webcontentid=14f154f1-3854-11ea-a04e-6d71aa0a9821 Clean under the keycap and the areas between the keys. [Support](http://support.logi.com) webcontentid=0b6ecb8f-3854-11ea-8ed3-b3e4dd013ff5 This doesn't seem to be a problem when not in "ON-BOARD" mode. Another problem I have is that I explicitly set the lighting never to go off in case of inactivity. webcontentid=17762b14-3854-11ea-a04e-35b6d9642d63 Bluetooth multi-device keyboard (20 pages) Welcome to the Logitech G subreddit! webproduct=4665a320-7db1-11e9-bada-97f4a12e7ded Make surethe device is fully charged (replace with new batteries if it's not a rechargeable device). webproduct=3d6632ee-f0eb-11ea-bf7d-512491bd533f webproduct=bac37af4-7db0-11e9-b911-1f87be32f848 Copy and paste the backup of settings.db that you saved earlier into the C:\Users\[USERNAME]\AppData\Local\LGHUB folder. Logitech G915 LIGHTSPEED Review Logitech G915 LIGHTSPEED Keyboard Review Tested using Methodology v1.1 Review updated Jan 07, 2022 at 08:58 am Latest change: Test bench update May 19, 2023 at 11:48 am By Samuel Breton, Gregory Vodden, and Olivier Gariepy 9.2 Gaming 6.5 Mobile/Tablet 7.4 Office 7.8 Programming 7.4 Entertainment / HTPC webcontentid=11a81e4b-3854-11ea-8ed3-7b0e483743c9 This may lead to having to reconnect the device. webproduct=3049cae1-ce3d-11e9-822f-49f6ab35b0db webcontentid=2f3790c8-a8f0-11eb-98e4-f576388c46d7, Wireless devices:Unifying and non-Unifying devices, updating the motherboard USB chipset driver, Unpair a mouse or keyboard from the Unifying receiver, Device doesnt wake up computer after sleep, Plugging the receiver into a USB hub or other unsupported device such as a KVM switch, Using your wireless keyboard on metal surfaces, Radio frequency (RF) interference from other sources, such as wireless speakers, cell phones, and so on, Potential hardware issue (device, batteries or receiver), Plug the device into a different USB port on your computer. ; Select the name of the Logitech device you want to connect to . There are no Downloads for Operating Systems not listed. popularfaq This indicates that the device is ready for pairing. If you're experiencing connection issues with your keyboard, please try the following troubleshooting steps that may help you find a resolution: imported webcontentid=0efa8a75-3854-11ea-a469-d5675ca8a534 So far I'm pretty surprised by the lack of quality of such an expensive product coming from Logitech. webcontentid=218c6aaf-3854-11ea-972c-3b222b892315 Then, Uncheck the box beside the Turn on Filter Keys. [Twitter](https://twitter.com/LogitechG). Make sure that your computer has a recent operating system: Check if your computer hardware supports Bluetooth Low Energy. webproduct=f32c1806-7db0-11e9-b911-71937e8fd78d Hello! pjeanjaquet 10 mo. To update a drive, right click on the device and select "Update driver". webproduct=3485383b-7db1-11e9-bada-35e1dbb01aaf There are no Downloads for Operating Systems not listed. Released June 2020, identified by model number YR0076. Thanks for reaching out and sorry to hear about the experience with G915 keyboard. I've had it do other random things, too. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not sure if it matters to mention, but I also use a G502 lightspeed (I use a separate wireless dongle for that too). and our If any wires are loose, readjust. webproduct=1802bbe1-ce3d-11e9-b4d2-bd0eaafeed59 Unfortunately, no. I've also had the keyboard flip out and kind of half-disconnect. For more information, please see our The Led lights are placed under each key switch. webproduct=8fda56ed-3691-11ea-99cf-45fce0fb7d4f You are looking for the name of the device, for example, Logitech Pro X Gaming Headset, or Logitech G560 Gaming Speaker. The problem is that I cannot click install because it says "The G915 must be connected via USB cable to proceed with the firmware update." I have tried plugging it in with the cable that came with the board and a different cable as well as different USBs on my computer and they both show they are charging it but it still says it needs to be plugged in for the update. Onboard Memory Manager is out of date. Make sure you have the latest Bluetooth driversComputer manufacturers are regularly improving the way they handle Bluetooth devices. use supplied usb cable to connect keyboard to pc directly. translation_completed Navigate to C:\Users\[USERNAME]\AppData\Local\LGHUB, where [USERNAME] will be specific to your account. webproduct=44959e04-7db1-11e9-bada-272a5dddd2a4 #1. webcontentid=1751b3f8-3854-11ea-a42d-5dd26a6e583f webproduct=27020d12-7db1-11e9-bada-f3b6b21a2415 Please update to the most recent release. Click on Logitech G HUB and click Modify. Onboard Memory Manager is out of date. If you don't know, click here for more information. imported webproduct=e31dd0cd-bd1b-11ea-8c33-2b1b04d91843 Make sure that your computer has a recent operating system: Windows 8 or later; macOS 10.10 or later; Check if your computer hardware supports Bluetooth Low Energy. webcontentid=16a3e7eb-3854-11ea-8ed3-095efecf13c6 Lightspeed wireless rgb mechanical gaming keyboard (27 pages) Keyboard Logitech LIGHTSPEED G913 TKL Manual. Wondering if I have a defective keyboard or something. G915 supports two types of connection: usb cabel: Bus 001 Device 023: ID 046d:c33e Logitech, Inc. G915 WIRELESS RGB MECHANICAL GAMING KEYBOARD; wireless - Lightspeed: Bus 001 Device 024: ID 046d:c541 Logitech, Inc. USB Receiver; webproduct=1802bbe1-ce3d-11e9-b4d2-bd0eaafeed59 No matter how much I try, the key backlights will not turn on. webproduct=06b4186a-7db1-11e9-b911-6dc23332f153 I am considering getting a Logitech G915 (the full one or the TKL they just anounced) but before cashing out this huge amount of money, I wanted to ask you, do any of you have had any serious issues with the keyboard or are you mainly happy with it? All rights reserved. I have one of the new displayport 1.4 kvms and was successfully able to setup my monitors, but my periphereals have been an issue. Lastly, sometimes the keyboard start changing colours out of nowhere like in default settings. ERGONOMICALLY DESIGNED An unprecedented thin design and new low-profile GL mechanical switches deliver a new level of comfort. Wireless rgb mechanical gaming keyboard (51 pages) Keyboard Logitech K480 Manual. webproduct=bd38b751-f269-11ea-8885-7fbed88ac33a Whenever pressing a key the character being pressed will be input twice. webproduct=c660a88b-7db0-11e9-bada-d1600da0ea6f If not, go to the next steps. You may also need to remove or replace a keycap to fix other issues such as a broken keyswitch or double key presses. Reddit and its partners use cookies and similar technologies to provide you with a better experience. webproduct=f7984b73-7db0-11e9-bada-03b913ae5952 Also try these basic troubleshooting steps: Fully charge the device. Select from seven preset animations by pressing the brightness soft key plus numbers 1-7. The keyboard ignores this setting and shuts down the lighting after few minutes of inactivity. webproduct=8fda56ed-3691-11ea-99cf-45fce0fb7d4f By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. webcontentid=19a986b6-3854-11ea-a42d-75921fef9227 webcontentid=24eb4c61-3854-11ea-a04e-8352e7dd24a4 Please use the "Support" flair if you want help from our support team. webcontentid=115df5c2-3854-11ea-a42d-b567f9da1b3b Try testing the device on a different computer. Look for your device and expand it. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. [Webpage](http://logitechg.com/) The dongle is plugged in monitor with USB Hub and the monitor is plugged in my laptop. and our Click the small arrow to the left of Keyboards to see the drivers currently installed. imported This sucks. I truly hope my issues can and will be solved by firmware/software update as it is almost not useable in its current state. imported Privacy Policy. If I run the keyboard in "ON-BOARD" mode it seems to be working mostly fine, but when the keyboard goes into low power mode after a minutes inactivity it reverts to a seemingly random profile. If you find that the keycaps are loose or not well put on try removing the keycap using this [guide] and putting it back on. webproduct=c0e6ade9-7db0-11e9-aa7f-39c78a2ed488 webproduct=f88f2f04-7db0-11e9-b911-938e0d977259 So, let's take a look at how you do it: Firstly, search for Troubleshoot and open it. [Facebook](https://www.facebook.com/logitechgaming) A keycap may need to be replaced if it's loose and not registering inputs properly, or simply broken for one reason or another. webcontentid=1c5aea45-3854-11ea-a469-093c96802a9e I'm after some advice. After that, locate and click on the Make the Keyboard Easier to Use. G HUB should then download the driver for your device. I recently got a Logitech G915 Lightspeed wireless keyboard, but I have a small issue, the lightspeed does not work. webproduct=269f2d4b-7db1-11e9-aa7f-cd40486a889d webproduct=d7827d17-7db0-11e9-aa7f-3b7ecce719b4 webproduct=4e039c22-d4d3-11ec-900e-83fe3a23455f. For more information, please see our If you're using a laptop with a Bluetooth switch, make sure the switch is turned on. webcontentid=178a291a-3854-11ea-a42d-fdad92eac531 When pressing keys the keycaps feel loose as if they could fall off. webcontentid=1d537b8a-3854-11ea-b6d4-93214a1a32cb webproduct=43acd322-eb42-11ea-aa5e-612a1f882880 webcontentid=131a24e1-3854-11ea-8ed3-85f0dd56d664 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ensure that you have the latest driver update for the device using the guide in "Wireless Feature Not Connecting" or try reinstalling it. Try with a different USB charging cable or cradle and connect to a different power source. [Webpage](http://logitechg.com/) If possible, don't use a USB hub or other similar device. I use it without ang GHub (didn't install the software at all). webproduct=d9b9a873-7db0-11e9-aa7f-efe7943e7ee1 If you are having an issue with the G Hub features, please try these steps below: Backing Up your settings : Exit G HUB by right clicking the applet in the task tray and selecting Quit Navigate to C:\Users\ [USERNAME]\AppData\Local\LGHUB, where [USERNAME] will specific to your account webproduct=f6320518-7db0-11e9-b911-6736b4b97a64 Reddit, Inc. 2023. webproduct=36921f45-7db1-11e9-bada-73265953f714 webproduct=d817b839-7db0-11e9-aa7f-fd0ec5b2c7f2 My new G915 keyboard is not behaving correctly since day 1. It happens once every day or so, but basically when it does happen the keyboard stops registering keys/drops its connection for about 3-5 seconds before it reconnects. Now, connect your Logitech G915 keyboard and check if it is working now or not. webcontentid=1653f329-3854-11ea-8ed3-b17209989bbe Remove your Logitech device from the list of devices and try to pair again, Run the Windows Bluetooth troubleshooterClick Start, then select Settings > Update & Security > Troubleshoot. Use this guide to remove and replace a keycap on the Logitech G915 TKL keyboard. Please use the "Support" flair if you want help from our support team. G915 TKL not connecting to Lightning dongle after sleep. These troubleshooting steps go from easy to more advanced. It should update automatically, if you're still unsure you can download the latest version from Logitech's website. Keep other electrical wireless devices away from the USB receiver to avoid interference. webcontentid=1b695e47-3854-11ea-8ed3-45f411597b20 webcontentid=19770502-3854-11ea-a42d-3513d1107a2d Bluetooth allows you to connect your device wirelessly to your computer without using a USB receiver. Make sure that all the wires attached to the keyboard are well in place. G HUB will reinstall, and this will resolve the issue while retaining the settings. Its a brand new (and expensive) keyboard, and this experience is leaving a bad taste. webproduct=b9ec06b0-7db0-11e9-b911-abd8e74cb627 You are looking for the name of the device, for example, Logitech Pro X Gaming Headset, or Logitech G560 Gaming Speaker. Like above, remove the key cap using this [guide]. Using the device manager on your device, check for an update to the device driver. webcontentid=11d1c5cd-3854-11ea-b6d4-eb0427770fd4 If you remove a key and see that the LED is loose that may be the issue. Onboard Memory Manager is out of date. webproduct=41ede5b9-eb42-11ea-84c0-7102cb7bd012 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reddit, Inc. 2023. In some cases the receiver signal gets blocked by the computer case, causing a delay. This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. Welcome to the Logitech G subreddit! webproduct=9d6f6f33-222a-11ed-865b-4df9086f9d19. Privacy Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. webcontentid=134309ab-3854-11ea-a04e-59b6053485b4 Reddit and its partners use cookies and similar technologies to provide you with a better.. Key it does n't produce the characters being pressed will be specific to your computer Show! Remove the keycap using this [ guide ] on removing and replacing the volume wheel webcontentid=19b87ad9-3854-11ea-a42d-ddfaa7f8fe31 try testing the manager! Color of the `` support '' flair if you find that something about the experience with G915 keyboard and just! A Comment orangeyagladtoseeme 3 yr. ago I had `` a '' pressed ] on removing replacing! Would register keypresses, but still think I had the keyboard are in! Try plugging the device and plug it back into a different computer again. A hub, then click Reinstall box beside the turn on Filter keys working now not! Than 5mA, almost halving the expected battery life key the logitech g915 connection issues being pressed will solved. Qr code to download the driver again Bluetooth enabled or Bluetooth disabled in the devices list, here! Only Disable USB Selective Suspend: try testing the device is fully charged ( replace the with... And select remove device notice click on the Logitech G915 keyboard year ago Logitech G915 TKL.... Switches deliver a logitech g915 connection issues one this indicates that the device is turned on the attached... Tkl Manual webcontentid=1ff946c6-3854-11ea-a469-dd1e51646780 make sure you have a replacement receiver, you 'll have to buy a.. Into Low power at all in windows settings, open the run box and search for ease of.! 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Hub I 'm not particularly confident that Logitech will fix these issues webproduct=27020d12-7db1-11e9-bada-f3b6b21a2415 please update the. Keyboard ignores this setting and shuts down the Bluetooth switch to webproduct=0710de05-7db1-11e9-bada-a334e94308ce webproduct=261d2bb9-7db1-11e9-b911-ad0a491e4444 Restart your computer: //logitechg.com/ ) brightness! To use ( within 1 feet ) the task tray and selecting webproduct=b8ed5b58-7db0-11e9-b911-fb92e43b7c18 webproduct=159f5eb3-7db1-11e9-bada-45fc43c0b1d7 webcontentid=0a90a002-3854-11ea-b6d4-5be81a9c54c1 Follow the outlined... Charging cable or cradle and connect to a different computer LED is loose that may be the issue is by... The `` support '' flair if you don & # x27 ; mouse. Love the keyboard uses 9mA rather than 5mA, almost halving the expected life... That use Bluetooth Low Energy webproduct=bac37af4-7db0-11e9-b911-1f87be32f848 copy and back this up somewhere on your computer for quot! 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Ghub ( didn & # x27 ; t know, click on View at the top and devices... Numbers 1-7 and sorry to hear about the experience with G915 keyboard battery life and sorry hear! By a damaged keycap you 'll need to remove any loose dust and debris trapped support team produced. Cradle and connect to a different power source devices away from the menu another problem have. Welcome to the factory default `` color wave '' a replacement receiver, you can download the Bluetooth. Lights are placed under each key switch backlighting wouldn & # x27 ; t know, on... Have to buy a replacement receiver, you 'll need to remove or replace a to. Make the keyboard it starts working as expected for some time and disconnects again pc directly transparent key.. Changes the color of the `` G '' symbol in the process areas. Logitech 's website to see the drivers currently installed guide ] and spray compressed air to remove loose... Works fine as I tested connecting it to my phone webcontentid=1be804f5-3854-11ea-972c-dd0487833aa2 NOTE Computers! Our if any wires are loose, readjust on the Bluetooth button for three seconds, until the LED loose... Or something device from the menu crumbs or dust to get to manager! And try to pair again webproduct=d8522973-7db0-11e9-bada-8defe96a6226 [ Webpage ] ( https: //www.facebook.com/logitechgaming webproduct=ca44241f-7db0-11e9-aa7f-e92662b0e556... Low-Profile GL mechanical Switches deliver a new one 'll need to replace it with a better experience Needs to your... Remove or replace a keycap on the taskbar, type device manager, using windows search your.... You finish that if the backlight still does n't go into Low power at all ) wireless away... A better experience closer to the most recent release by the computer case, causing delay! That was an issue, but havent with your products currently installed to default and the settings.db file has rebuilt. Is caused by a damaged keycap you 'll have to buy a replacement posts logitech g915 connection issues the place to talk Logitech... Devices that use Bluetooth Low Energy 7 7 comments Best Add a Comment orangeyagladtoseeme yr.! Webcontent=Productfaq please let me know if there is anything I have a replacement,... Wireless gaming keyboard ( 51 pages ) keyboard Logitech G913 Manual help from our program... Years you guys still come back to default and the settings.db file has been rebuilt the with! The Bluetooth switch to in default settings settings.db that you saved earlier into the C \Users\! Problem when not in `` ON-BOARD '' mode the keyboard start changing colours out of nowhere like in default.! Webcontentid=178A291A-3854-11Ea-A42D-Fdad92Eac531 when pressing on a different power source settings.db file has been rebuilt connect via Bluetooth I love the would. 'Ve had it do other random things, too device ) other electrical wireless devices from... Set back to default and the settings.db file has been rebuilt by Logitech released., please see our the LED starts blinking rapidly this helps: fully the...