"I was pretty sheltered in PNG . Excellent location, big clean rooms, good facilities and friendly, helpful staff. Had I tested positive, though, there was always someone there to help me. Dear jillkL8501HP,Pacific Hotel does not have hot tubs in our guest rooms. This also means restaurant and room service is unavailable. Read our. Seriously? Like good bathroom products. This also means restaurant and room service is unavailable. My day would start out with breakfast, which was always delivered the previous afternoon and I would pop that into the fridge. The book I read all the time was Four Fires by Bryce Courtney. Hair on .bed sheets. The State of Queensland 2023 (Queensland Health), Get the latest local advice on COVID-19 and influenza, Aboriginal and Torres Strait Islander support, Your healthcare rights and responsibilities, Health costs, insurance and financial support, End of an era as COVID-19 response concludes, End of an era as COVID-19 testing clinics wind down, CHHHS celebrates 12 months of being on the road with COVID-19 vaccines. Not in conjunction with any other offer. If the system detects something that potentially contradicts our. I think if theres anything they could do to make things better, it would be the food. Qantas to allow flat shoes, make-up and long hair on crew of any gender but what does this mean for inclusivity? Just the little things. And it was fantastic. Stayed here a few times and this place is aging, needs work in the pool area, plus clean up the rubbish on the lower lever roof, seeing underpants and rubish is not the best view from out balcony. Very, very helpful Caring, kind staff, police and ADF here.Food has been fantastic, and I speak as a former Chef. You could sit at the table, and you could walk around a little bit. She had previously been in quarantine at her Redlynch home . "It's overcrowded in here," he said. I stayed in a standard room on the 7th floor for one night before my next flight. Lock in the lowest price from these sites. To upgrade, call 1300 MY NEWS (696 397), As a Full Digital Access or Paper Delivery + Full Digital Access Member youll get unlimited digital access to every story online, insight and analysis from our expert journalists PLUS enjoy freebies, discounts and benefits with our +Rewards loyalty program. The beauty of having a digital subscription or membership is that it travels with you. I ran out of coffee once and rang down to reception they came up in a flash with refills. Sanae checked me and and was also at reception when I departed in the morning. The isolation rooms at Pacific Hotel Cairns are restricted to certain floors and are not accessible to other guests staying with us. I am in the middle of 14 days quarantine at this hotel, and I cannot praise the hotel enough. Select the subscription offer youd like to buy, click Subscribe with Google, and you will be directed to complete your purchase using your Google account. Monday to Friday 7:30am 6:00pm, Saturday & Sunday 7:00am 11:30am (AEST), App or digital edition only customer? Very, very friendly. Police officers were located down the corridor from my room. Prices after the first 12 months may be varied as per full Terms and Conditions. I'm delighted to hear that the food & beverage offering made such an impression and have passed your feedback onto the kitchen team in particular. From the waiting room,Ms Eletrpointed out the apparent contradiction of putting people who are meant to be isolating in the same room. This automated email is sent to booking.com guest when the booking is made and 3 days prior to arrival. Bathroom was beautiful but toilet roll almost down by the ankles, (not quite) But stupid. I also had my work laptop, so was able to get a bit of work done, and read a book. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. See all 1,180 reviews Nearby Hotels Mantra Esplanade Cairns View Hotel 2,498 reviews 0.2 km from Pacific Hotel Cairns Free parking Pool Hilton Cairns This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. "We're well practised in [this] and we've exercised this actual scenario. More Our team checks each review posted on the site disputed by our community as not meeting our. Please call 1800 070 535. Prices after the introductory pricing period may be varied as per full Terms and Conditions. Really close (5min walk) to the harbour where all five boats/reef tours depart and only 10min walk or so from Lagoon and central esplanade. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Review tags are currently only available for English language reviews. "It's devastating," said Ms Eletr, who had just started her 14 days of quarantine when the fire took hold of the 11-storey Pacific Hotel on Sunday. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Both staff members were an asset to the hotel and they were both really friendly and welcoming. Fortunately, I had my family here in Cairns, who kept in contact with me. Would recommend it to others. While you are in quarantine, you become acutely aware of every single symptom you are experiencing. The lobby was beautiful and busy with guests coming & going but the most unexpected part was the restaurant - it was teeming with people and energy! In this case: absolutely not. It's alleged a 31-year-old womanlit the fire underneath a bed in the hotel on Sunday morning. Yes, guests have access to a pool during their stay. So, I thought I would download it and read it while I was in isolation, which I did. No cancellations during the first 12 months. Jess - Guest Experience Manager. The Queensland government has devised a comprehensive plan for managed isolation, preventing the spread of Covid-19 in QLD. There is nothing to worry about. Thank you so much for making our quarantine a nice experience, especially loved having the balcony for fresh air. From then on, you can then use Sign In with Google to access your subscription and Google will do the billing for the subscription and process your payments. The staff are lovely but there are better, cheaper places. They asked us our names, addresses, mobile numbers, and other information to add to their records. She allegedly broke out on the fifth or sixth day of her quarantine, Deputy Commissioner Steve Gollschewski said. Why subscribe to become a Full Digital Access or Paper Delivery + Full Digital Access Member? Tim Moloney, General Manager at Pacific Hotel Cairns, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Jessica Taylor, Marketing at Pacific Hotel Cairns, responded to this review. We went up in the lift separately, and then into our rooms. Very disappointed. Dear Neill1958,Thank you for taking the time to review your recent stay with us. We do hope to get the opportunity to welcome you to our property sometime in the future.Best RegardsTim M.General Manager. "There was thick black smoke coming out from the apartment a couple of stories above me, and I just started to panic. Dozens of people evacuated from a blaze at a quarantine hotel in Cairns say they have been told they'll be flown thousands of kilometres away for their rest of their isolation period. Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. Located on the Esplanade overlooking Trinity Harbour, the Pacific Hotel Cairns offers guests stunning views from private balconies and provides easy access to the nearby Reef Fleet Terminal, shopping precinct, casino . The bedding seemed cheap- two beds pushed together. Well. This is the version of our website addressed to speakers of English in Australia. Like good bathroom products. The room didnt seem to offer any sound protection whatsoever, it truly made no difference whether the doors were open or closed. We absolutely want be transparent with our guests and this information is outlined across our website and within our direct booking confirmation emails. The food provided is excellent, I even received a special treat of a dessert plate for two. So sorry to hear about your recent experience at Pacific Hotel Cairns and your comments have been shared with management for future improvements. Had we known, we definitely wouldnt have booked there. Hi Kate,Thank you for taking the time to share your review and we are sorry that you didn't enjoy your recent stay.Pacific Hotel Cairns is currently providing isolation rooms as required, managed by the QLD government. Dinner was nice. It could take up to 5 business days before your first paper delivery arrives. We absolutely want to make this transparent for our guests and this information is outlined across our website and within our direct booking confirmations. Yes, secured parking is available to guests. Nearby attractions include Esplanade Boardwalk (0.3 km), Cairns Esplanade Lagoon (0.4 km), and Cairns Museum (0.3 km). At least have ghis information on youe site so a decision can be made or reduce your price. We all need to work together to prevent this virus from spreading.. 4 Thank taniabuchanan This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Quick friendly processing through reception, and room was spacious and very clean. Full Digital Access 12 Month Plan costs $208 (min.cost) for the first 12 months, charged as $16 every 4 weeks. I m disappointed I our stay and price. Well. Then I would usually ring one of my friends and talk to them over the phone. Queensland Health rang twice while I was there, and someone else from the government. Hot, tasty, lots of it.The thought that has gone into the planning for quarantine has been amazing.If we ever reach a point when we 'win' against COVID-19, I would love to return to the hotel again. Room types may vary. Hot tub in room not working Breakfast apples and yogurt . I had heard of people complaining about quarantine hotels, but there was always someone at hand to help me, if I needed anything. When I was finally discharged from the hotel, I was glad to be reunited with my family. Crisp cheap sheets you would expect to find at like a Travelodge or Formula 1.Small TV - standard def with no pay TV channels.The bathroom amenities were cheap soap and the shampoo/conditioner bulk bottle which leaves your hair feeling rough.The lighting in room was harsh LED bright white and it wasn't homely.It felt depressing. Super impressed with this hotels location, views, restaurant and super friendly staff. Located on the Esplanade overlooking Trinity Harbour, the Pacific Hotel Cairns offers guests stunning views from private balconies and provides easy access to the nearby Reef Fleet Terminal, shopping precinct, casino and Esplanade Lagoon. Ms Eletr spoke to the ABC froma room at another hotel where dozens of people had been told to wait for updates. Thanks so much for taking the time to share your feedback from your recent stay and your review has been shared with the management team for future improvements. The food provided is excellent, I even received a special treat of a dessert plate for two. But once your delivery is activated, youll get the next edition, hot off the press. Payments made by partners impact the order of prices displayed. It had a little cane setting with a table and a couple of chairs, where I could look out from the balcony. Very disappointed. Not what I was expecting.Check out in morning was very friendly and the man gave our little girl some crayons which was awesome. Our team onsite have also been working hard to ensure operations and procedures are adapted for the wellness of our staff, guests and community.Jess - Guest Experience Manager. My sincere thanks for everything the hotel has done. Seriously? We are currently providing isolation rooms as required, managed by the QLD government. I enjoyed looking out: it became part of my routine. Thank you so much for making our quarantine a nice experience, especially loved having the balcony for fresh air. Hotel needs a facelift, rooms and other facilities outdated. No mention that they are a quarantine hotel until we showed up. Please call us on 1800 070 535 and well help resolve the issue or try again later. I understand why there are quarantine hotels, and it upsets me when you see reports of people not taking the pandemic seriously. I was told Im staying at the Pullman and that theyd send through the details. Review tags are currently only available for English language reviews. A 14-day long stay at a government-arranged hotel is mandatory, unless you have received an exemption which is rare. More than 160 guests were evacuated from the 11-storey Pacific Hotel early Sunday morning as flames took hold of two rooms on an upper floor. Quarantine is a tough time and the team and I strive hare to ensure we make it as comfortable as possible. Shame in this Hotel with non working amenities. This includes employing the police and military to manage isolation, rather than third part security (as was the case in Melbourne). Mark* is a FIFO worker from Cairns, who regularly travels between Far North Queensland and Papua New Guinea. There was always someone there if you really needed some help. Was given a call back in November to say I couldnt stay here because they are a quarantine hotel. Also squealing air conditioning, drove us mad. This automatically renews to be charged as $16 (min. Please see our partners for more details. Pacific Hotel Cairns: Quarantine Hotel, but so good! What are some restaurants close to Pacific Hotel Cairns? Was given a call back in November to say I couldnt stay here because they are a quarantine hotel. - See 1,143 traveler reviews, 565 candid photos, and great deals for Pacific Hotel Cairns at Tripadvisor. One hotel guest,Cairns mother Simmone Eletr, said up to 40 people weretold they would be transferred to the Gold Coast because there weren'tenough rooms inthe onlyotherquarantine hotel in Cairns. A valid active email address and Australian mobile phone number are required for account set up. However, the noise on a Saturday night was horrific, particularly the trikes that blared exceptionally loud music until at least 2am. Not a cheap option but good price given location and amenities. Pacific Hotel Cairns: Quarantine Hotel, but so good! Had we known, we definitely wouldnt have booked there. As soon as I got the TXT message after my final swab results were in, I contacted my family immediately to let them know I would be coming home soon, and then my boss to let them know I was out. Attention to detail exceptional, response to clients enquires also exceptional. New customers only. Value 4.3. We look forward to welcoming you back when you are next in Cairns. Could of asked for a better place to stay. The pros:Great location, and the room was fine. I'm delighted to hear that the food & beverage offering made such an impression and have passed your feedback onto the kitchen team in particular. Thanks so much for taking the time to share your feedback from your recent stay and your review has been shared with the management team for future improvements. So of course I emailed them and they then said it was an automated email and called me the wrong name! After leaving isolation, guests at the Pacific Hotel quarantine facility in Cairns were asked to wait in a room together. A valid active email address and Australian mobile phone number are required for account set up. When I said it wasnt my name and that I was glad I wasnt staying with them as their service has been incredibly poor, I got a cocky have a happy new year message back. Dear JemimahR,Please accept our sincere apologies for your experience with the communication surrounding your booking. All Hotel Room's are wonderful with balconies to get some fresh air. If you subscribe directly with us you will also get access to our News+ Network which is made up of some of our most popular news sites, like. Other than that stay was fine but it should definitely be very clear on all sites that they are a quarantine hotel before booking. The Bushfire restaurant is located within this hotel and is not to be missed with amazing food, value and atmosphere. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I appreciate most of this is beyond the control of the hotel (well, except the whole let us know its a quarantine hotel thing) but I always coming back to: would I stay here again? Select the subscription offer youd like to buy, click Subscribe with Google, and you will be directed to complete your purchase using your Google account. Crisp cheap sheets you would expect to find at like a Travelodge or Formula 1.Small TV - standard def with no pay TV channels.The bathroom amenities were cheap soap and the shampoo/conditioner bulk bottle which leaves your hair feeling rough.The lighting in room was harsh LED bright white and it wasn't homely.It felt depressing. No mention that they are a quarantine hotel until we showed up. Queensland Police said in a statement on Sunday all occupants were safely evacuated, but the building had suffered "significant damage". (Only applies if home delivery is included in your package), Subscriber-only newsletters straight to your inbox, SuperCoach Plus for stats, analysis, tips and more. Thanks so much for taking the time to leave a detailed review and it sounds like you were able to get out and explore Tropical North Queensland during your stay with us - terrific! Any Questions? They then sent me through an email 2 days ago about my stay with this hotel?? Read our, Jessica Taylor, Marketing at Pacific Hotel Cairns, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Only a few days after your stay, Bushfire Flame Grill Restaurant reopened, serving three-course Churrasco Tuesday - Saturday. more, Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thanks for your review. I had to pay $3000 to stay in the hotel, but was told there were opportunities for people who couldnt afford to pay that, to get financial assistance. Arrival Departure No of Guests May 26 May 27 Find a room Why book with us? Would stay here again. You hear so many complaints about hotel quarantine, but our experience at Pacific Hotel Cairns has been excellent. Also, sort of something thats better to know before booking, perhaps? This also means restaurant and room service is unavailable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Qantas to allow flat shoes, make-up and long hair on crew of any gender but what does this mean for inclusivity? SAVE 38% when you lock in for the first 12 months when compared to the above offer. Your review was used as an example to booking.com and unfortunately the only suggestions was that the email could have gone to your junk mail.We understand concerns leisure guests staying with us may have, especially given the recent outbreaks in Melbourne. Your standards and prices need review. The Pacific Hotel is the chief quarantine point for overseas travellers returning to Cairns, but it is understood the Rydges Esplanade Resort also previously took in a smaller number of interstate . You may have heard about people needing to stay in quarantine hotels, in order to prevent COVID-19 from spreading. We enjoyed our stay and would consider when next in QLD and when we are allowed to cross the border again. Being so central to everything. See more questions & answers about this hotel from the Tripadvisor community. Cleanliness 4.5. Youll enjoy the view from the private balcony from the rooms above the forth floor plus free Wi-Fi, flat screen TV, work desk, ensuite and room service (limited hours). Shame in this Hotel with non working amenities. Im not a big drinker, so that wasnt a problem for me. Two nights at this central hotel was enough. As a consequence, we believe this review has accidentally been posted to the wrong hotel's Trip Advisor page. The modern rooms offer comfortable accommodation all travellers. We look forward to welcoming you back in the future.Best RegardsTim MGeneral Manager. Sending my family there. I would then do a bit of daily exercise, including walking around the room and doing a few squats, trying to touch my toes that sort of thing. The isolation rooms at Pacific Hotel Cairns are restricted to certain floors and are not accessible to other guests staying with us. Lush furnishings, over-sized flat screen TVs, Italian ensuites with some featuring double vanities and free-standing bathtub. They then sent me through an email 2 days ago about my stay with this hotel?? Its also important to try and do your exercise daily. It felt really good to leave those four walls. "I was quite surprised when I flew into Cairns for the first time in six months. Ask 483ChristineH about Pacific Hotel Cairns, This Hotel prevails fakes advertisements for the price. Numerous shower heads. We have requested third party booking sites to display more information and an email is sent to all guests prior to arrival. The Pacific is older but they appear to main it well, and they have a pool which has a nice atmosphere.The hotel is being used for quarantine, so it might be a little off putting to arrive and see police and military all over the lobby, likewise when the lift stops at one of the floors used for the return travellers, it made us feel a little uneasy.Location is right on the Esplanade, next to the casino, 5 mins walk to the marina and about the same back to the mall. Top floor superior room stay on a Sunday night . Dear jillkL8501HP,Pacific Hotel does not have hot tubs in our guest rooms. No visit to Cairns is complete without enjoying the unique, award-winning cuisine at the Hotels Bushfire Flame Grill Restaurant. We enjoyed our stay and would consider when next in QLD and when we are allowed to cross the border again. We have asked the third party sites to display more information however the only option they could provide was to send a separate email. Then we got on a bus and were taken to the hotel. We aim to be as transparent as possible, outlining the isolation stays on our website, our Pacific Care Policy and via email at the time of booking.We do hope you were able to make the most of our terrific location in the heart of Cairns and we appreciate your detailed feedback for future improvements.Jess - Guest Experience Manager. Thank god Im not staying here! It sounds like you stayed in one of our brand new Tropical Luxe Premium Rooms - perfect for unwinding after a day of exploring the sights of Cairns.Isolation guests are restricted to separate floors to our leisure guests, allowing us to support the community as well as welcome guests travelling to Cairns.Jess - Guest Experience Manager. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Other than that stay was fine but it should definitely be very clear on all sites that they are a quarantine hotel before booking. Location is excellent, clearly at the Paris-end of Cairns with Louis Vuitton & Gucci at the rear of the building, a lovely way to finish off two nights at this gem hotel! Lunch time usually consisted of sandwich, and it usually came with something like a small salad either leafy or pasta. I will have your business reviewed. We fully appreciate that the incorrect name and automatic email you received was confusing and we have put processes in place to ensure there is no repeat in the future. We are so sorry for your experience Gary and we were so disappointed to read your review. It sounds like you stayed in one of our brand new Tropical Luxe Premium Rooms - perfect for unwinding after a day of exploring the sights of Cairns.Isolation guests are restricted to separate floors to our leisure guests, allowing us to support the community as well as welcome guests travelling to Cairns.Jess - Guest Experience Manager. Don't be distracted by the outside of the hotel the inside is brand new. Paying top price and not informed of renovation noise right above the room is dissapointing. Full Digital Access $4 charged for the first 4 weeks, then $28 charged every 4 weeks. I m disappointed I our stay and price. I am in the middle of 14 days quarantine at this hotel, and I cannot praise the hotel enough. Dozens were seen gathered in a local park as emergency services attended the blaze. Yes, guests often enjoy the harbour view available here. Older hotel, the internet was weak, breakfast was buffet and was average, it was close to downtown and the wharf,,plenty of noise from birds, guess that isn't the hotels fault though, the staff tried to be accommodating. This also means restaurant and room service is unavailable. 72 21 Hotel Quarantine Review of Pacific Hotel Cairns Reviewed July 28, 2021 via mobile You hear so many complaints about hotel quarantine, but our experience at Pacific Hotel Cairns has been excellent. The three-star 75 room hotel joins already operating Covid isolation facilities, including the Pacific Hotel on Spence St and the Holiday Inn Cairns Harbourside on Lake St. A Queensland Police Service spokeswoman said a 29-year . "With my father, and then quarantine, and then this massive fire, it really shook me up a bit and there were a few people that were a bit distraught.". Very disappointed. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. The Pacific is older but they appear to main it well, and they have a pool which has a nice atmosphere.The hotel is being used for quarantine, so it might be a little off putting to arrive and see police and military all over the lobby, likewise when the lift stops at one of the floors used for the return travellers, it made us feel a little uneasy.Location is right on the Esplanade, next to the casino, 5 mins walk to the marina and about the same back to the mall. Sending my family there. You just get sick of being stuck in the same room, with four walls, for two weeks. A 14-day long stay at a government-arranged hotel is mandatory, unless you have received an exemption - which is rare. "Everyone has to be tested again because everybody has been mingling together.". Top floor superior room stay on a Sunday night . Best wishes Christine & Dave 506 . The good: friendly staff, clean, cold water station, laundry facilities, ok bed; The bad: located at a busy, noisy intersection, roosting birds in nearby trees by the thousands making so much noise that I had to sleep with my earplugs. They had soup, and there was usually something with either rice or pasta, and it was always hot. This automated email is sent to booking.com guest when the booking is made and 3 days prior to arrival. Service 4.5. No lawexists to stop businesses from refusing cash. Monday to Friday 7:30am 6:00pm, Saturday & Sunday 7:00am 11:30am (AEST), App or digital edition only customer? The rooms here in Cairns are quite large, compared to other hotels Ive heard about down south. So, the staff were well aware of what they needed to do to evacuate the people," Dr Aitken said. They said Im at the Pullman then they said Im with them. They didnt contact me because there wasnt a problem. Review tags are currently only available for English language reviews. The room was amazing. - See 1,175 traveller reviews, 576 candid photos, and great deals for Pacific Hotel Cairns at Tripadvisor. The room had been updated, possibly around 10 years earlier and was extremely spacious, which was a welcome relief after our pokey Port Douglas hotel. We do hope to welcome you back and to receive a discount for your next stay, please enter the code TERRIFIC on our website. All isolation rooms are restricted to floors not accessible to other guests staying with us. I am .sso disappointed. They're at home with my parents. Australian overseas workers are being turned back from coming home to Cairns as the city and states few sanctioned quarantine hotels reach capacity. Hotels near Cairns Boutique Walking Tours, Hotels near Big Cat Green Island Reef Cruises - Day Tour, Hotels near Seabob Jet Australia - Reef Magic. "It's been quite traumatic for some of those people, so that's our focus at the moment," he said. more. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. We are located in the heart of vibrant Cairns, with certain nights more lively than others. No cancellations during the first 12 months. I didnt sit next to anybody on the bus, we were only one person per row. I had a quiet about my stay at the Pullman. Which popular attractions are close to Pacific Hotel Cairns? Just fine, but no cause for complaint.The cons:Just the minor fact that they have not communicated on the sites of any of their booking partners (such as booking.com) that this hotel is being used as a quarantine hotel. On our recent break to Port Douglas, we decided to stay in Cairns for 3 days on the way home to do a few touristy things like a day trip on the Kuranda rail, and a boat trip to Green Island.We settled on the Pacific mainly due to location and were not disappointed by this, nor were we with the deluxe king room with sweeping harbour views. I have worked in hospitality for years beginning with the Marriott. On Sunday afternoon, Queensland Police said all evacuees had been relocated, but didn't specify where. Your positive feedback has been shared with the team and we look forward to welcoming you back when you are next in Cairns.Cheers, Jess - Guest Experience Manager. This is an automated email and there is a chance it may have gone to your junk mail.Jess - Guest Experience Manager. I would never stay here or recommend it based on this experience. cost) every 4 weeks unless cancelled as per full Terms and Conditions. Best wishes Christine & Dave 506 . Numerous shower heads. I reckon I started to crack around Day 10. more. Best Res Team in Cairns, best location in the CBD nearby everything. Tim Moloney, General Manager at Pacific Hotel Cairns, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Jessica Taylor, Marketing at Pacific Hotel Cairns, responded to this review. I booked months ago. We will return when COVID is over to support a great local business. Lots of good movies to watch for free. Another person in quarantine, Jarrod Elias, said it felt like there had been an oversight in contingency planning. This is an automated email and there is a chance it may have gone to your junk mail.Jess - Guest Experience Manager. More than 160 guests were evacuated from the 11-storey Pacific Hotel early Sunday morning as flames took hold of two rooms on an upper floor. You hear so many complaints about hotel quarantine, but our experience at Pacific Hotel Cairns has been excellent. This Hotel prevails fakes advertisements for the price. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Would stay here again. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. On the second day of my stay, I had a COVID-19 swab test. Extremely disappointed for a family on a budgwt, Older style Cairns hotel with a location thats hard to beat. The service here is SO poor. Breakfast is an additional expense but worth the 25 each. Was so good some nights we stayed in. The never did. 28 November 2021 Queensland Police Unvaccinated Australian travellers have to quarantine in hotels for 14 days A 31-year-old woman in Australia has been charged with arson after a fire. This also means restaurant and room service is unavailable. An extra large tub. Read our, Jessica Taylor, Marketing at Pacific Hotel Cairns, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We hope you overall had a positive experience visiting Cairns and were able to make the most of our central location.Jess - Guest Experience Manager, This is the version of our website addressed to speakers of English in Australia. Would stay here again. "It's all in limbo, they're trying to work it all out," said Ms Eletr. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. - See 1,053 traveller reviews, 524 candid photos, and great deals for Cairns, Australia, at Tripadvisor. Your standards and prices need review. He went above and beyond and is a great asset to this company. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. I would never stay here or recommend it based on this experience. So I contacted them last week and they sent it through. I'm delighted to hear that the food & beverage offering made such an impression and have passed your feedback onto the kitchen team in particular. Review tags are currently only available for English language reviews. They claimed to have sent an email when our booking was confirmed, but alas, there was none. Our team onsite have also been working hard to ensure operations and procedures are adapted for the wellness of our staff, guests and community.Jess - Guest Experience Manager. The bedding seemed cheap- two beds pushed together. 3 7 Quarantine Hotel Review of Pacific Hotel Cairns Reviewed July 31, 2020 No mention that they are a quarantine hotel until we showed up. cost) every 4 weeks unless cancelled as per full Terms and Conditions. Other facilities at Pacific Hotel Cairns include the guest lounge, where you can meet friends or wait for your tour to depart and the outdoor swimming pool and proximity to waterfront boardwalks for you to enjoy. See www.cairnspost.com.au/subscriptionterms for full details. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Sending my family there. The room was very clean & the bathroom was outstanding with lots of space & plenty of fresh towels. Automatic lights in the bathroom. Thanks so much for taking the time to share your feedback from your recent stay and your review has been shared with the management team for future improvements. Why subscribe to become a Full Digital Access or Paper Delivery + Full Digital Access Member? He took us upstairs, and there was someone there to tell us which room we would be staying in. This was always important for me, because it made my time go faster, and gave me something else to think about. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/qld-cairns-quarantine-hotel-fire-travelers/100657044, Help keep family & friends informed by sharing this article, Bus driver charged over crash that killed 10 people in Hunter Valley, What we know about how a bus carrying more than 30 wedding guests crashed in the NSW Hunter, Former Italian prime minister Silvio Berlusconi dies, aged 86, 'You have 3 days': Russian criminals post screenshots of passports to dark web after bond broker data breach, 'It's disturbing': This suburban football club had no idea international gamblers could place bets on their games, Property owner blasts 'disgusting attitude' of Sunshine Coast Council as it evicts her tiny home residents, Rescued child says mother survived for days in jungle after plane crash, British girl, 11, shot dead in family garden in western France over years-long dispute with neighbour, Police to lay upgraded murder charge over WA officer's death as 'shattered' family leads tributes, Woman charged with arson after blaze guts rooms at Cairns quarantine hotel. Own or manage this property? I was pretty sheltered in PNG from the COVID-19 pandemic and didnt know what to expect. Dive into the all-you-can-eat Brazilian inspired BBQ Churrasco experience. "We've had a couple of false alarms, so I didn't think anything of it and then I went on the balcony and had a look. The pros:Great location, and the room was fine. Which room amenities are available at Pacific Hotel Cairns? We hope you welcome you back when you are next in Cairns and thank you for choosing to stay at the Pacific.Jess - Guest Experience Manager, This is the version of our website addressed to speakers of English in the United States. Plus being told houseing is every 3 days, we only stayed 3 days. Thanks for your review Crystal and shout out for our terrific team member Donnie. Jessica Taylor, Marketing at Pacific Hotel Cairns, responded to this review, Ask 483ChristineH about Pacific Hotel Cairns, This Hotel prevails fakes advertisements for the price. "One minute they said 'stay in your room', and then the next minute they said 'you need to evacuate'.". Two nights at this central hotel was enough. It also helped keep me sane throughout my stay. UPDATE 3PM FRIDAY: Police are investigating after a man allegedly involved in a quarantine breach at the Pacific Hotel was taken to hospital. One of the hotel rules was that we were only allowed six beers a day while we were in the quarantine hotel. The Pacific Hotel on the corner of the Cairns Esplanade and Spence Street has been a designated quarantine hotel operated by the state and federal governments and policed by Queensland police, federal police and the Australian Defence Force personnel since March. George replied to my email questions immediately and facilitated a stay on a higher floor. Additionally, the street that this hotel is on is a major thoroughfare between the bars on the marina and the bars in town. The staff speaks multiple languages, including English, Portuguese, and Japanese. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/qld-cairns-quarantine-hotel-blaze-prompts-emergency-declaration/100656756, Help keep family & friends informed by sharing this article, Bus driver charged over crash that killed 10 people in Hunter Valley, What we know about how a bus carrying more than 30 wedding guests crashed in the NSW Hunter, Former Italian prime minister Silvio Berlusconi dies, aged 86, 'You have 3 days': Russian criminals post screenshots of passports to dark web after bond broker data breach, 'It's disturbing': This suburban football club had no idea international gamblers could place bets on their games, Property owner blasts 'disgusting attitude' of Sunshine Coast Council as it evicts her tiny home residents, Rescued child says mother survived for days in jungle after plane crash, British girl, 11, shot dead in family garden in western France over years-long dispute with neighbour, Police to lay upgraded murder charge over WA officer's death as 'shattered' family leads tributes, Timely reminder: How to respond if you test positive to COVID-19. If I was to go into the community without quarantining, I could make people sick, including elderly people who are particularly at risk if they become infected. Miranda Barczuk was on her final day of 14 days' quarantine when she said she heard the hotel's fire alarm ringing, then muffled voices in the hall outside her room. Not in conjunction with any other offer. We do hope to get the opportunity to welcome you to our property sometime in the future.Best RegardsTim M.General Manager. Best wishes Christine & Dave 506 . We loved staying at this hotel. Very good. Please note that car parking is limited and subject to availability. Read our. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Full Digital Access $4 charged for the first 4 weeks, then $28 charged every 4 weeks. 1,187 reviews. Attention to detail exceptional, response to clients enquires also exceptional. New customers only. - See 1,154 traveler reviews, 566 candid photos, and great deals for Pacific Hotel Cairns at Tripadvisor. Each payment, once made, is non-refundable, subject to law. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Pacific Hotel Cairns: Quarantine Hotel, but so good! Please see our partners for more details. Best RegardsTim M.General Manager. And all the movies on the TV were free it was great to have that there, just for my mental health, even if I had already watched most of the films. Room types may vary. Only negative was the incredibly small bathroom with child-height toilet. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Each payment, once made, is non-refundable, subject to law. This hotel was the perfect location for our stay in Cairns. I am in the middle of 14 days quarantine at this hotel, and I cannot praise the hotel enough. Lock in the lowest price from these sites. How long does it take for my home delivery to start? On our recent break to Port Douglas, we decided to stay in Cairns for 3 days on the way home to do a few touristy things like a day trip on the Kuranda rail, and a boat trip to Green Island.We settled on the Pacific mainly due to location and were not disappointed by this, nor were we with the deluxe king room with sweeping harbour views. Pacific Hotel Cairns: Quarantine Hotel, but so good! I flew into Cairns from Port Moresby, where I had been living for a few months. Our team were so disappointed to read that your stay wasnt terrific as we always strive to make it. But if your subscription or membership includes home delivery, then you can request to suspend your paper delivery through My Account. During my stay in the hotel, I had a sore throat. Avoid room 214. We look forward to welcoming you back in the future.Best RegardsTim MGeneral Manager. We loved staying at this hotel. "I've got three small children. In this case: absolutely not. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. The room didnt seem to offer any sound protection whatsoever, it truly made no difference whether the doors were open or closed. Extremely disappointed for a family on a budgwt, Ask jillkL8501HP about Pacific Hotel Cairns, Older style Cairns hotel with a location thats hard to beat, Ask littletokyo00 about Pacific Hotel Cairns, Ask W7756DZgeorgiam about Pacific Hotel Cairns, Holiday Inn Cairns Harbourside, an IHG Hotel. This option is only available where expressly indicated with the offer. This hotel is a isolation hotel at the moment but it did not affect our stay at all. Ridiculous. I came well-prepared for my two weeks in quarantine, downloading quite a few books onto my Kindle. Not in conjunction with any other offer. Review tags are currently only available for English language reviews. Please see our partners for more details. The service here is SO poor. Not what I was expecting.Check out in morning was very friendly and the man gave our little girl some crayons which was awesome. To upgrade, call 1300 MY NEWS (696 397), As a Full Digital Access or Paper Delivery + Full Digital Access Member youll get unlimited digital access to every story online, insight and analysis from our expert journalists PLUS enjoy freebies, discounts and benefits with our +Rewards loyalty program. If you are arriving by car, please contact the Pacific Hotel Cairns for more information, using the contact details found on the booking confirmation. I had a quiet about my stay at the Pullman. Travelers' Choice. We hope you overall had a positive experience visiting Cairns and were able to make the most of our central location.Jess - Guest Experience Manager, This is the version of our website addressed to speakers of English in India. So which ones are best? Injury-plagued Queensland recall three players for State of Origin II, Demons prevail after thrilling finish against Pies in King's Birthday classic, Mitchell Moses submits dazzling Origin audition as Parramatta down Canterbury, Terrorism, big business and foreign policy the reshaping of global golf, British tourists missing after Red Sea boat fire, Woman whose child drowned in stormwater drain released from custody after drug trafficking guilty plea, Philippines volcano spews lava down slopes in gentle eruption putting thousands on alert, Man shot school mate dead 'defending himself', court hears. We hope you welcome you back when you are next in Cairns and thank you for choosing to stay at the Pacific.Jess - Guest Experience Manager, This is the version of our website addressed to speakers of English in New Zealand. Thanks for your review Crystal and shout out for our terrific team member Donnie. Full Digital Access 12 Month Plan costs $208 (min.cost) for the first 12 months, charged as $16 every 4 weeks. Each payment, once made, is non-refundable, subject to law. Queensland Government acknowledges the Traditional Owners of the land and pays respect to Elders past, present and future. I also had my X-Box, which used to play Fortnite with my 11-year-old son. No mention that they are a quarantine hotel until we showed up. Mu first choice when staying in Cairns. Why do some people care so much? Not in conjunction with any other offer. "She wanted to go home to her mother," Mr Gollschewski said. The never did. There are more places to choose from in the, pacific international cairns, hotel pacific international, Frequently Asked Questions about Pacific Hotel Cairns. We do hope to get the opportunity to welcome you to our property sometime in the future.Best RegardsTim M.General Manager. Tim Moloney, General Manager at Pacific Hotel Cairns, responded to this review. Can I put my subscription or membership on hold? Queensland Police said in a statement on Sunday all occupants were safely evacuated,but the building had suffered "significant damage". We were escorted to a bus, which took us to the hotel. Lets face it no one wants to be in hotel quarantine, but pacific hotel is making our time here like a lovely break from work. I would then go and do some knitting or read my book. Read our. The whole time, I wasnt close to other people. This automatically renews to be charged as $16 (min. Stay in the same great location with 5-star quality in these thoughtfully designed guest rooms. Our Superior Rooms are located on the top floors of our hotel, ensuring views of either the water, mountains, or parklands. Lots of good movies to watch for free. I will have your business reviewed. We are located in the heart of vibrant Cairns, with certain nights more lively than others. Thanks for your review. "I have no mobile power left and I'm also missing [epilepsy]medication, it's back in the room. We absolutely want be transparent with our guests and this information is outlined across our website and within our direct booking confirmation emails. But once your delivery is activated, youll get the next edition, hot off the press. We needed a last minute accommodations , very comfortable, staff lovely , views excellent, convenient, clean , just beautiful sitting on balcony day and night .. .the swimming pool was bery convenient parking helps and walking distance to nught markets . 1 Hotel review Review of Pacific Hotel Cairns Reviewed 21 September 2021 via mobile I checked into this hotel for quarantine, Queensland police officer's and Queensland health people are great they're very supportive, helpful. We will return when COVID is over to support a great local business. No lawexists to stop businesses from refusing cash. Are there opportunities to exercise at Pacific Hotel Cairns? * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Book Check Availability & Rates Book direct with Pacific Hotel Cairns and receive the best rate, guaranteed. When I said it wasnt my name and that I was glad I wasnt staying with them as their service has been incredibly poor, I got a cocky have a happy new year message back. She hasbeen chargedwith one count each of arson and wilful damage and will appear in court on Monday. Thanks for taking the time to leave a review and please accept our apologies for the weak Wi-Fi signal during your stay and your feedback has been shared for immediate improvement. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Was informed by email after the hotel was being used for Covid19 quarantine. The beauty of having a digital subscription or membership is that it travels with you. From then on, you can then use Sign In with Google to access your subscription and Google will do the billing for the subscription and process your payments. The room had been updated, possibly around 10 years earlier and was extremely spacious, which was a welcome relief after our pokey Port Douglas hotel. Parking was $15 night extra but was outside and not secure. Welcome to Pacific Hotel Cairns. Donnie was very warm and welcoming as soon as we entered. But if your subscription or membership includes home delivery, then you can request to suspend your paper delivery through My Account. Upon our arrival, we were met by another police officer who went over the rules and other policies again, before we went to our individual rooms, and giving us information packs. We try to outline as much information as possible on our website's Frequently Asked Questions page, including soft refurbishment and housekeeping information. We have asked the third party sites to display more information however the only option they could provide was to send a separate email. They then sent me through an email 2 days ago about my stay with this hotel?? It was a very simple process, and I wasnt anxious about it at all. Mark* is a FIFO worker from Cairns, who regularly travels between Far North Queensland and Papua New Guinea. You hear so many complaints about hotel quarantine, but our experience at Pacific Hotel Cairns has been excellent. The Pacific is older but they appear to main it well, and they have a pool which has a nice atmosphere.The hotel is being used for quarantine, so it might be a little off putting to arrive and see police and military all over the lobby, likewise when the lift stops at one of the floors used for the return travellers, it made us feel a little uneasy.Location is right on the Esplanade, next to the casino, 5 mins walk to the marina and about the same back to the mall. Prices after the first 12 months may be varied as per full Terms and Conditions. I will have your business reviewed. Room types may vary. I have worked in hospitality for years beginning with the Marriott. Would of been nice to know before I booked! Was so good some nights we stayed in. "I was actually in the bathroom putting on my make-up," she said. We aim to be as transparent as possible, outlining the isolation stays on our website, our Pacific Care Policy and via email at the time of booking.We do hope you were able to make the most of our terrific location in the heart of Cairns and we appreciate your detailed feedback for future improvements.Jess - Guest Experience Manager. Thank you so much for making our quarantine a nice experience, especially loved having the balcony for fresh air. As a consequence, we believe this review has accidentally been posted to the wrong hotel's Trip Advisor page. Are any cleaning services offered at Pacific Hotel Cairns? Best RegardsTim M.General Manager. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Payments made by partners impact the order of prices displayed. My sincere thanks for everything the hotel has done. We fully appreciate that the incorrect name and automatic email you received was confusing and we have put processes in place to ensure there is no repeat in the future. Please call 1800 070 535. The evacuees were initially held at another location but have since been relocated, police said. Please see our partners for more details. The 'winter shot': Everything you need to know about getting your next COVID-19 booster, If you catch COVID again, will your symptoms be worse? They said Im at the Pullman then they said Im with them. There were only 14 of us on the flight, but we all had interviews with a police officer, who looked at all of our documentation, told us about all the rules and regulations, and we signed documents to say we wouldnt break any of the rules. Hotel staff and emergency services evacuated 163 people who had been staying in 132 rooms at the hotel"in a matter of minutes". However, the noise on a Saturday night was horrific, particularly the trikes that blared exceptionally loud music until at least 2am. Just fine, but no cause for complaint.The cons:Just the minor fact that they have not communicated on the sites of any of their booking partners (such as booking.com) that this hotel is being used as a quarantine hotel. The smells from the exhaust fan from maybe the kitchen, smokers leaning over the balconies and the noise from the traffic and pedestrians was enough. Ms Eletr fought back tears as she told the ABCshe had just returned from Newcastle in New South Walesto visitherfather-in-law before hedied from cancer. Dear JemimahR,Please accept our sincere apologies for your experience with the communication surrounding your booking. It was a bit intimidating when we checked in when the foyer is full of AFP and Defence force- who were actually very polite and friendly.The guy who checked us in late didnt seem overly friendly or like he wanted to be working.Room was clean, however the bed was quite firm and I didn't sleep well at all. Out Superior Room at Pacific Hotel Cairns was large and comfortable and the staff were friendly and helpful, but we received a stronger wifi signal from nearby hotels than from the Pacific signal, which dropped out frequently and which could not be picked up at all sometimes.Pay with cash, because Pacific charges an extra 2% for Visa or MasterCard debit or credit cards. Key points: Police say the woman fled hotel quarantine to go to her mother's place She faced a Cairns court this morning I had someone ring me to ask if I had all my medication, and if not, they could provide it for me. See www.cairnspost.com.au/subscriptionterms for full details. Hot tub in room not working Breakfast apples and yogurt . Please see our partners for more details. When we landed at Cairns International Airport, there were no shops open, no duty free just Border Force. Room types may vary. I would never stay here or recommend it based on this experience. Extremely disappointed for a family on a budgwt, Ask jillkL8501HP about Pacific Hotel Cairns, Older style Cairns hotel with a location thats hard to beat, Ask littletokyo00 about Pacific Hotel Cairns, Ask W7756DZgeorgiam about Pacific Hotel Cairns, We compared the lowest prices from 8 websites, We compared the lowest prices from 9 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 7 websites, Holiday Inn Cairns Harbourside, an IHG Hotel. #9 of 70 hotels in Cairns. The room had been updated, possibly around 10 years earlier and was extremely spacious, which was a welcome relief after our pokey Port Douglas hotel. So of course I emailed them and they then said it was an automated email and called me the wrong name! See www.cairnspost.com.au/subscriptionterms for full details. Renewals occur unless cancelled as per full Terms and Conditions. I knew they were always there, but never needed them. SAVE 38% when you lock in for the first 12 months when compared to the above offer. So sorry you didn't enjoy all aspects of your recent stay and we appreciate the time you have takin to leave a review. No mention that they are a quarantine hotel until we showed up. Out Superior Room at Pacific Hotel Cairns was large and comfortable and the staff were friendly and helpful, but we received a stronger wifi signal from nearby hotels than from the Pacific signal, which dropped out frequently and which could not be picked up at all sometimes.Pay with cash, because Pacific charges an extra 2% for Visa or MasterCard debit or credit cards. He also gave us a room upgrade and a bottle of champagne. One of the biggest challenges was boredom. "They've got all their worldly belongings with them in the rooms, so we need to get that back to them as best we can," he said. Get in touch for enquiries, feedback or complaints and compliments. This option is only available where expressly indicated with the offer. We flew into Cairns International Airport, and when we landed, we were met immediately by Customs who scanned our baggage in the x-ray machine. I am .sso disappointed. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Best RegardsTim M.General Manager. For families we offer dual-key rooms. Pacific Hotel Cairns: Quarantine Hotel, but so good! There is nothing to worry about. We do hope you will consider staying with us again and please use the code TERRIFIC to save 15% off your next booking via our website. The Queensland government has devised a comprehensive plan for managed isolation, preventing the spread of Covid-19 in QLD. Hot, tasty, lots of it.The thought that has gone into the planning for quarantine has been amazing.If we ever reach a point when we 'win' against COVID-19, I would love to return to the hotel again. When we arrived at the hotel, there was an official waiting at the foot of the stairs there. What food & drink options are available at Pacific Hotel Cairns? On our recent break to Port Douglas, we decided to stay in Cairns for 3 days on the way home to do a few touristy things like a day trip on the Kuranda rail, and a boat trip to Green Island.We settled on the Pacific mainly due to location and were not disappointed by this, nor were we with the deluxe king room with sweeping harbour views. 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