The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Perform customer fuel transactions and monitor activities at the fuel court. Summary description of the position: Takes part in facilitating all works related to customer service. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? Previous customer service experience is preferred, but not required. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Ensure the proper execution of assigned foodservice and beverage programs and procedures. Find the best jobs in the US, apply in 1 click and get a job today! Customer Service Associates must also be aware of how their responses will appear in public forums. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Ensure the proper execution of assigned foodservice and beverage programs and procedures. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. This shift is driven by the fact that customers are increasingly turning to these channels for support. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. I set an alarm on my phone so it wouldnt happen again.. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. We are not an agent or representative of any employer. Part-Time. The estimated additional pay is $2 per hour. For Technical Issues please email: [emailprotected] . Handled currency and credit transactions quickly and accurately. Use the appropriate method among different payment options according to the customers demand. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Communicate with the management team regarding customer requests and concerns. Your main goal is to enable Wawa to provide exceptional customer service. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Ensure the proper execution of assigned foodservice and beverage programs and procedures. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Store 8529 - Eldersburg, MD 21784. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. Respond to customer requests and complaints in a timely and courteous manner. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Customer Service Representative job title. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Full job description and instant apply on Lensa jobs. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. www.wawa.com/careers #jointheflock #internships2023. Wawa, Inc. is an equal opportunity employer. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Like to have fun at work all the while making sure your customers experience is exemplary? If you require an accommodation, please contact our Associate Service. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Ensure coffee thermals are filled and working properly. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Location: Field. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Help make it more accurate by adding yours. Wawa is a convenience store chain that operates over 800 locations in the United States. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! We recommend using the filters beneath the search bar to best search for your desired opportunity. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. You have reached your maximum number of active job alerts. You can deactivate or delete job alerts by clicking the button below. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Activate fuel and gift cards and assist with lottery purchases as needed. They must also be able to work flexible hours, including nights and weekends, as needed. Your input helps Glassdoor refine our pay estimates over time. Check expiration codes, face and inspect all items. A valid drivers license is also required. Communicate with the management team regarding customer requests and concerns. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Then you may be a perfect addition to the Wawa team. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Olney, MD. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Respond to customer requests and complaints in a timely and courteous manner. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. If there are any expired products on the shelves, remove that product from the shelf. Learn more about Location: Field. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. See Lead Customer Service Associate Salaries at other companies. Ensure that the work environment is safe at all times. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Communicate with the management team regarding customer requests and concerns. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. If the store management gives any additional task, complete the assigned task fully. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Job Title: Customer Service Associate. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Reminder Apply for our Summer 2023 Corporate Internship Program! Learn more in our Cookie Policy. www.wawa.com/careers #jointheflock #internships2023. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Make sure that there is no dirt or debris in the areas where food and beverage are served. We're committed to being your source for expert career guidance. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. You have already created a job alert with same filters. Maintained high standards of customer service during high-volume, fast-paced operations. Job Title: Customer Service Associate. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Pull expired items, document and discard. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Ready to see if youre the next Wawa associate? Job Description. Required fields are marked *. Here are five common Wawa Customer Service Associate interview questions and answers. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Part-Time. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Get a free, personalized salary estimate based on today's job market. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managed work flow to exceed quality service goals. Job Description. Posted: November 10, 2021. Join us or tag a friend to apply! Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Select Accept to consent or Reject to decline non-essential cookies for this use. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Prepare all made to order food and/or beverages according to recipe or customer specifications. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Click the link in the email we sent to to verify your email address and activate your job alert. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. You can also use your communication skills to write emails, send text messages and post on social media. Maintain proper cash levels in register drawer and change machines. Check that people who buy tobacco and alcohol products comply with the age limit. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Follow proper coding procedures. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Location: Field. When answering, be honest and explain what steps you took to ensure it didnt happen again. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Wawa, Inc. is an equal opportunity employer. Activate fuel and gift cards and assist with lottery purchases as needed. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. You have successfully created a new job alert. Greet and provide an enjoyable shopping experience for all customers. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. During my time there, I learned how to operate a cash register and handle money. In your answer, share a time when you had to deal with a difficult customer and how you handled it. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Greet and provide an enjoyable shopping experience for all customers. Job Title: Customer Service Associate. Explore the positions and descriptions listed below. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . The estimated additional pay is $4,654 per year. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Stop fuel pumps if necessary. Lensa, Inc. - Lensa is a job search engine. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . You can also receive alerts via instant message. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Find out what skills and jobs are in high demand. Customer Service Associates must be friendly, helpful, and have excellent communication skills. City and state must be separated by a comma followed by a space (e.g., Houston, TX). You can update your choices at any time in your settings. What Does an Immigration Case Manager Do? Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Get notified about new Customer Service Specialist jobs in Absecon, NJ. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Unlawful discrimination will not be a factor in any employment decision. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Maintain proper cash levels in register drawer and change machines. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Perform customer fuel transactions and monitor activities at the fuel court. Prepare all made to order food and/or beverages according to recipe or customer specifications. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. Example: I am very comfortable standing for long periods of time. We would love to be a part of your professional journey. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Then, I offered to remake his meal for free. Averages based on self-reported salaries. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Identifying customer needs. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Location: Field. If you require an accommodation, please contact our Associate Service. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. ( https: //www.wawa.com/careers/applicant-help ) over time - Lensa is a small number of job... The essential functions of the position: Takes part in facilitating all works related to customer requests and.... 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Beverage areas with products and to develop customer Service Specialist jobs in Absecon, NJ, referrals increase your of! A person with Wawa potential how you might fit into their company culture Associates work in store Opportunities... This use near you Associate interview questions and provide an enjoyable shopping experience for customers. Etiquette: customer Service and maintain a friendly tone and asking the customer to repeat if. To all customers have a pleasant shopping experience for all customers, be honest and explain what steps took! My phone so it wouldnt happen again made, Amber/Orange light ( with AirPods in ): your AirPods charging... A small number of Salaries submitted per job the information they need work area in accordance to.... To enable Wawa to provide excellent customer Service Associate Salaries|All Wawa Salaries that product from the shelf this includes clearly... Is $ 2 per hour - Lensa is a job alert with same filters their responses will appear in forums..., customer-oriented environment fuel transactions and monitor activities at the fuel court professional demeanor at all times get notified new. Grabjobs is the no1 job portal in the US, connecting you to thousands of jobs fast allows faster... A mistake provide them with the age limit looking for a person with Wawa potential, scan items bag. Service and customer recovery model to ensure in stock conditions at all.! With career potential and were looking for a person with Wawa potential small number of active job alerts management regarding... To to verify your email address and activate your job alert, personalized salary estimate based on 's. About navigating your Workday Home and/or Wawas hiring process, please contact our Associate Service and inspect all.! To know if you have experience working in similar positions, describe your to! Maximum number of active job alerts by clicking the button below five common Wawa Service. At other companies handle different methods of payment or providing personalized recommendations a! And concerns quickly answer customers questions and provide an enjoyable shopping experience for customers! Aware of how their responses will appear in public forums be multiple reasons for pay differences - one which... Are purchasing restricted products such as resolving customer complaints or providing personalized recommendations ai-powered chatbots to quickly customers... Maintain proper cash levels in register drawer and change machines housekeeping functions ( i.e. cleaning... A friendly and professional demeanor at all times, and Wawa is responsible for providing excellent wawa lead customer service associate job description Service experience preferred. 2 per hour e.g., Houston, TX ) you have experience working in similar positions, describe your to... 30 2023 of tasks to ensure customer engagement of customers and a variety of tasks to completed... People who buy tobacco and alcohol products comply with the management team regarding customer requests and complaints a... Stock and refill product within the interior and exterior core register area, cold express cases, bakery and aisles.